Job Title

SUMMARYThe Customer Service Representative is primarily responsible for providing all processing and tracking of customer orders and complaints from start to finish. The Customer Service Representative 3 may be asked to assist the supervisor with daily tasks and team oversight as well as to provide assistance to team members and take a leadership role within the group.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Responds to customer inquiries by phone or in person and receives orders. May handle escalated calls and use the proper tools to maintain customer satisfactionMentors new hires and assists supervisor in conducting training to call center staffTakes, prepares, tracks, and expedites customer ordersFills out necessary paperwork associated with each transactionResponsible for resolving customer complaintsRoutes complaints of service failures to designated departments for investigationProcess and reviews status of new and existing orders requested by customersInputs information regarding inspections and paymentsGenerates reports as neededResearch payment and deposit history as neededResponsible for special projects as requestedPrepares and maintains correspondences with customersAssists in training new customer service representativesMaintains customer information database by updating customer information when requiredMay be responsible for basic accounting responsibilitiesUnderstands and adheres to all company health and safety procedures as they relate to essential job functionsQUALIFICATIONS· Must have strong intra-personal skills with a positive attitude· Good phone and customer service skills· Good attention to detail· Good follow-up skills· Proficient use of computers· Customer service/call center experience preferredEDUCATION and/or EXPERIENCEHigh school diploma or equivalent and 5 years experience in Customer Service or an equivalent combination of education and experienceCERTIFICATES, LICENSES, REGISTRATIONSNonePHYSICAL DEMANDSReasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions