Job Title

As an Account Director, you'll make an impact as a leader on our Client Services team, including client management, paid & performance media campaign management strategy & execution, and team & contract oversight.WHO WE AREDirect Agents is an independent, growth marketing consultancy at the intersection of technology and human ingenuityCLIENTS WE'VE WORKED WITH INCLUDEMarvel, Wacoal, Belkin, NBA, CW, RBC, Bazooka Brands and moreWHAT SETS UP APARTFast Tracked Professional Growth2x speed for individual learning and career developmentMinority Owned and DiverseWe are proud to be certified as a Minority Owned business by the National Supplier Diversity Council. We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. Additionally, we celebrate our 60% Female representation, 40% of senior leadership.WHY DIRECT AGENTSWe believe that personal success comes from the hard work that you put in. We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Some of the opportunities you'll have to thrive as a thought leader include:Access to Cutting-Edge Practices: Stay at the forefront of the industry with forward-thinking practices across major technology platforms like Google AI search, Meta, TikTok, and AmazonBest-in-Class Tech Stack: Work with top-tier tools like Segment, mPartical, PowerBI, Tableau, Microsoft Azure, Google Big Query, Python, Google Workspace, Slack, ClickUp, Zoom and more ensuring you have the resources you need to excel in your roleInnovative Solutions: Dive into exciting growth areas like MMM, CTV, Social Commerce, Retail Media and emerging technologies, backed by our commitment to continuous innovationFuture Forward AI: Future proof your career with access to AI research and best practices for AI powered Data analysis, efficiency and custom AI ChatbotsPersonalized Career Development: Receive tailored support for your professional journey, including direct access to executive leaders who are invested in your successContinuous Learning Opportunities: Engage in a variety of internal and external training programs and conferences covering technical skills, professional growth, leadership and managementStrategic Problem Solving: Contribute to strategic roundtable discussions where your ideas and insights can directly impact the agency's approach to challenges and opportunitiesInclusive Marketing Initiatives: Be a part of our marketing initiatives shaping our POV content, videos, and company social platforms to showcase your expertiseIndustry Recognition: Leverage our support to seize speaking and award submission opportunities across renowned industry publications like Media Post, Digiday and moreHOW YOU'LL MAKE AN IMPACTClient ManagementSupervise and manage client accounts, maintaining effective communication and relationships.Collaborate with clients to understand their objectives and provide tailored solutions.Identify and upsell new opportunities and initiatives that contribute to clients' overall goals.Campaign Management and Integration:Organize creative assets and technical integrations for campaigns.Coordinate the process of retrieving creative assets, building out ad copy, and QAing previews before launch.Coordinate various elements to ensure smooth campaign execution and alignment with client objectives.Campaign Strategy and ExecutionLead the setup of new clients and campaigns, ensuring all aspects are optimized for success.Develop comprehensive campaign strategies to meet client goals and objectives.Workshop ideas for new channel initiatives to reach client target audiences.Plan, execute, and present in QBR & client strategic planning meetingsPerformance ReportingGenerate analysis reports detailing campaign performance metrics, including expenditures, budgets, and media placements.Analyze data to provide insights and recommendations for ongoing campaign improvements.Proactively workshop ideas to improve performance or generate supplemental volume.Sales Support and Contract ManagementAssist Media Buying and Sales teams by preparing contracts, support materials, and other documentation.Ensure seamless collaboration between departments to achieve sales and campaign objectives.Team Management: Contribute to departmental responsibilities such as:Monthly budgetingAccount allocations within teamEnforcing best in class client services practices on all accountsPeriodic check-ins with team members for account updates and growth opportunitiesTeam planning and goal settingLeveraging team resources to better service clients and manage account workloadProvide guidance to senior management for continuous improvement, increased efficiency, and betterment of processesYOUR BACKGROUND6+ years of account management/client services experience1-2 years experience managing direct reportsExperience with Search, Social, and Programmatic marketing campaignsExperience with managing SEO, analytics, and creative initiatives is a plusExceptional oral and written communication skillsExpert relationship builder and strong customer service skillsStrong leader both internally and externallyAnalytical skills required -- must have experience in MS Excel and data analysisAbility to think strategically on your feetStrong attention to detailStrong time management skills -- ability to prioritize and meet deadlinesDiligent work ethicMust be self-motivated and able to take the initiative to get the job doneOUR AWARD WINNING PEOPLE FIRST CULTURE6x Winner of Crain's Best Places to Work (2018 - present)Most Dedicated to Employee Growth finalist in Digiday's Work Life AwardsHybrid at Direct Agents is about:Human connection and establishing strong working relationshipsFostering a tailored approach for team members' rapid growthMaking space for camaraderie and just for fun momentsPrioritizing mental health & overall wellnessThis role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role. Our company hybrid schedule requires a minimum of 3 days/week in office. The beginning week of each month follows a 4-day schedule for our "Team Collaboration Week".ESSENTIALS AND PERKSA competitive salary of $100,000 - $125,000, depending on experience, with annual compensation reviews based on performanceBi-annual bonus pay based on company and individual performanceRegular performance reviews and growth path check-ins throughout onboarding and quarterly after thatHealth, dental, vision, and mental health benefits including access to providers like:One Medical, Talkspace, KindBody, and Health AdvocatePaid Time Off, Birthdays, Volunteering TimePTO: 15 - 24 days/year depending on seniority and tenureSick/Safe Leave: 7 days/yearYour birthday is a day off!Paid Parental Leave: up to 12 weeks depending on seniority and tenureSummer Fridays: Half day schedule from Memorial Day through Labor DayA new MacBook Pro laptop for ease of work in office or remotelyA newly built and sun drenched penthouse office with incredible views over FlatironOur "˜Acceleration Hub' is our new NYC HQ located on 5th Ave in the heart of the Flatiron DistrictEach team member has a dedicated workspace with 2 large monitors and all the necessary peripherals (Jabra headset, keyboard, mouse)Access to commuter benefits and annual memberships to CitibikeHappy Hours and our premier annual events including "˜Field Day' and our annual themed Holiday party extravaganzaDog friendly office!An inspiring atmosphere with supportive colleagues and innovative projectsFuture career development opportunities with internal and external opportunities for professional growth and networkingEpic regular team building and celebrationsAn unwavering belief that we can build, create and grow together!If you're looking for a new role with space to directly influence the business and company culture, apply today!COME AS YOU AREWe think of our organization as a tight-knit team built on a foundation of respect. Your gender, your skin color, who you love, or who your big shot uncle is doesn't make a difference here. Direct Agents is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.We are proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Direct Agents makes hiring decisions based solely on qualifications, merit, and business needs at the time.