Job DetailsJob LocationParking Concepts Los Angeles CA - Los Angeles, CAPosition TypeFull TimeJob ShiftAnyJob CategoryAdmin - ClericalJob Posting Date(s)Start Date01/14/2025Parking Office ClerkPosition Overview: Part-time or full-time second shift office clerk to support maintaining accurate reconciliation and reporting of daily cash and credit card revenue collection.Position Summary:The Parking Office Clerk manages administrative tasks, customer service, and operational support within the parking facility's office. This role requires strong organizational skills, attention to detail, and the ability to provide excellent service to customers and employees. Proficiency in Microsoft Office (Word and Excel) is essential to ensure accurate reporting and efficient office operations.Key Responsibilities:Customer Service:Assist customers with inquiries about parking rates, validations, and general information.Provide verbal assistance to customers as needed via the intercom system.Handle complaints and escalate issues to management as required.Administrative Tasks:Process payments, issue receipts, and handle cash transactions accurately.Maintain detailed records of transactions, validations, and customer interactions.Use Microsoft Word and Excel to prepare and organize reports, cash summaries, and shift logs.Essential Job Functions:Review and audit cashier shift reports for accuracy.Record data into daily and monthly reports using Microsoft Excel.Provide verbal assistance to customers via intercom to address questions or concerns.Dispatch shuttles as needed to ensure efficient transportation for customers or staff.Office Operations:Answer and direct phone calls and emails promptly and professionally.Manage and restock office supplies as needed.Ensure the office area is clean, organized, and well-maintained.Parking Equipment Support:Troubleshoot parking equipment, such as ticket machines and payment kiosks.Coordinate with maintenance teams to resolve equipment issues promptly.Resident and Vendor Support:Assist residential customers with parking permits, validations, and inquiries.Manage vendor accounts and ensure proper billing and validation processes.Incident Reporting:Document and report incidents, such as equipment malfunctions, customer complaints, or accidents.Maintain clear and accurate incident logs for management review.Compliance and Security:Ensure compliance with company policies, parking regulations, and safety standards.Monitor surveillance cameras (if applicable) and report suspicious activity.QualificationsQualifications and Skills:Required Skills:Proficiency in Microsoft Office, particularly Word and Excel.Strong customer service and communication skills.Excellent organizational skills and attention to detail.Ability to work independently and as part of a team.Preferred Qualifications:Previous experience in office administration, customer service, or parking operations.Familiarity with parking management systems or payment kiosks.Physical Requirements:Ability to sit or stand for extended periods.Occasionally lift or carry items weighing up to [X lbs].Working Conditions:Work is typically performed in an office environment within a parking facility.It involves interaction with customers in indoor and outdoor settings.Flexible scheduling, including weekends and holidays, may be required.Requirements:High school degree or equivalentExcellent customer service skillsExcellent verbal skills
Job Title
Office Clerk - L.A.