Department: Retail BankingLocation: Cold SpringPosition Type: Part-TimeFLSA Status: non-exemptJob SummaryAs a Teller you will be a pivotal part of our commitment to delivering exceptional service to our customers. Reporting to the Operations Manager, your role will encompass a wide range of responsibilities, including processing customer transactions, handling phone inquiries, and ensuring a superior customer experience.Job ResponsibilitiesCreate a welcoming atmosphere for our customers.Process transactions accurately and efficiently.Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is secure.Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank-wide policies and procedures.Cross-sell bank products and services during teller interactions, contributing to revenue growth.Professionally handle incoming calls, directing calls to the appropriate departments or individuals when necessary.Cultivate strong customer relationships by actively listening to their concerns and providing prompt solutions.Manage escalated customer issues with professionalism and efficiency, escalating when necessary.Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service quality.Additional duties as assigned.Qualifications/SkillsHigh school diploma or equivalent.Proven experience in a customer service role, preferably in a banking environment.Exceptional interpersonal skills, with an ability to empathize and build rapport.Strong attention to detail and mathematical proficiency Previous Cash HandlingAbility to effectively manage multiple tasks in a fast-paced environment.Professional appearance and demeanor.Detailed understanding of banking services and products.Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.Excellent communication, sales, and negotiation skills.
Job Title
Teller