Job DescriptionJob Store Staffing is currently seeking a Digital Support Representative for our client. This individual must have sufficient background knowledge in both the financial and digital/electronic industries to be able to deliver exceptional service to members and internal staff. Location: North Colorado Springs, 80921Shift: Monday through Friday from 8 a.m. to 5 p.m.Starting Pay: $19-21/hourResponsibilities: Troubleshoot issues, then accurately document defects for the development team's prompt resolution (capture steps, provide quantifiable impact)Monitor and report issues, progress, and resolutions to staff and membershipTranslate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staffTesting user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations Direct support of members and employees' service issues Gather and communicate member/staff feedback on feature enhancements and help improve staff and member engagement with digital channelsSupport projects within the organization's strategic plan: maintain relevant and efficient digital product and service offeringsQualifications: High School Diploma or equivalent At least 1 year of experience in customer service or financial service, or related degree program Preferred 6 months or greater experience in electronic product support or related degree programBroad command and understanding of financial industryFunctional knowledge of compliance, fraud intervention, and internal controls regarding electronic banking Strong knowledge of digital channelsExcellent organizational skillsMastery of verbal and written communication skillsSkilled in conflict resolution/management to professionally de-escalate member concernsFamiliarity with Azure(Preferred) proficiency with Symitar, Bill Pay Administration, Online Banking, and Online Banking Administration, CRMMeet Your RecruiterAmanda JensenRecruiting Manager- Colorado SpringsThis is Amanda, the Recruiting Manager for the Colorado Springs branch. She has a need - a need for speed. She specializes in fast placements and going fast on her motorcycle (legally, of course). Since 2019, Amanda has used her multiple HR and Staffing certificates to become an established partner to local companies and job seekers alike. When she's not working or riding her motorcycle, Amanda enjoys spending time with her three rescue dogs and exploring the great outdoors with her family. amanda@ Connect on LinkedIn
Job Title
Digital Support Representative