Shamrock Labels specializes in providing high-quality labeling solutions for hospitals and pharmacies. Shamrock Labels is dedicated to exceptional customer service, offering tailored solutions to enhance operational efficiency in medical settings. JOB SUMMARY To be an Account Manager for the respective Region/Zone and set an example for the team on how to represent the Shamrock brand and provide exemplary service to every customer in an effort to drive sales growth. The Regional Account Manager must have knowledge of customer service principals, ability to work well with outside sales teams, and be motivated to gain knowledge regarding Shamrock Labels products. JOB FUNCTIONS * Communicate with customers, via phone and email, to ensure that all of their needs are understood and addressed. * Build strong customer relationships to both maintain existing customer accounts, as well as acquire new customers. * Responds to escalation requests as first point of contact, analyzes escalation, and resolves to satisfaction. * Act as customer's central point of contact, to centralize any and all requests so that the customer experience is top notch from day one. * Work with graphics, production, and shipping leads to ensure that customer requests are handled properly and timely. * Communicates frequently with Strategic Account Manager (SAM) and assists with sales related tasks and activities. * Aids SAM in follow up on quotes, contracts, and other sales tools as needed and assigned * Contacts potential customers to create sales * Contacts existing customers to solicit reorders of frequently ordered products. * Collect and analyze customer product and order history data to predict order patterns and be able to notice and address changes promptly. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: * Active learning and active listening skills * Interpersonal skills * Effective communication skills - verbal and written * Problem analysis and problem-solving * Attention to detail and accuracy * Data collection and ordering * Adaptability to change * Initiative * Conflict management REQUIRED EDUCATION AND EXPERIENCE High School diploma, general education degree or equivalent (college degree preferred); Knowledge of customer service principles and practices, relevant computer applications, including all Microsoft Office programs; highly organized. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. Equal Employment Opportunity Statement It is the policy of Shamrock Scientific Specialty Systems, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Shamrock Scientific Specialty Systems, Inc. will provide reasonable accommodations for qualified individuals with disabilities. Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance
Job Title
Regional Account Manager