TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Summary: The Account Coordinator, Legal Solutions team members' main focus is on supporting our clients' stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our client's business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables. Team members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate. Through careful oversight of quotes and project execution Account Management team members ensure our solutions fulfil the clients' goals while supporting profitable growth for our organization. Responsibilities: * Expand their knowledge of the Legal and Legal Technology Industry and develop additional skills to provide clients with excellent service * Focus on mid to large-size and/or multi-channel accounts/enterprise * Develop project quote proposals and project schedules for new and existing clients * Oversee and manage our eDiscovery and litigation support teams to ensure ensuring quality and on-time delivery and maximizing profitability * Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies * Develop and maintain data and information including internal reports, client reports and account documentation * Give departmental and team support by providing out of office coverage, process improvement suggestions and by organizing team building events and activities * Develop and help facilitate meeting presentations both for internal teams and for external clients that will be co-presented with a senior team member or manager * Work with Business Development and Strategic Account teams to support the implementation of QC systems and processes for successful and scalable account management and growth and monitor results * Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges and ensure our client's ongoing satisfaction with our technology solution by monitoring performance * Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor About You As an Account Coordinator, you are a: * Creative thinker - You are curious and unafraid to ask questions * Hard worker - You are industrious and diligent in everything you do * Innovator - You are willing to initiate changes and introduce new ideas Your experience includes: * Superior written and spoken communication skills in English * Independent, self-motivated, results-oriented and dynamic with careful attention to detail * Exceptional problem solving and critical thinking skills * Ability to work effectively under pressure to meet tight deadlines and challenging goals * Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) * Demonstrate an ability to multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service * Minimum Bachelor's Degree from a recognized college or university * Minimum 1 year experience in a client-facing account management or client service representative role * Legal industry experience, knowledge or interest in legal industry and litigation cycle preferred/a plus TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Job Title
Account Coordinator