At Ferrilli, we are committed to driving positive change in higher education through the transformative power of technology. Our mission is to enhance student success by maximizing the potential of technology on campuses. With a comprehensive approach, we provide unwavering support in IT services and consulting, optimizing existing technology infrastructure, and implementing cutting-edge solutions to help our clients achieve their goals.POSITION SUMMARY:FIG Solutions, a subsidiary of Ferrilli, is hiring a Help Desk Specialist for a hybrid position. This role requires onsite work in Holmdel, NJ, three days a week, with the option to work remotely on other days. We are seeking candidates with strong breakfix troubleshooting skills, expertise in ticketing systems, proficiency in Microsoft support, and experience managing printers and conference room setups.RESPONSIBILITIES:Provide first-level technical support, troubleshooting hardware, software, and network issues.Solve and manage breakfix tasks to minimize client stall, configure, and maintain computer systems and networks.Support Microsoft environments, including Office 365, Windows, and related software.Set up and maintain printers and conference rooms, ensuring smooth functionality.Utilize ticketing systems to document, track, and resolve technical support requests.Assist with onsite support at client locations, particularly in Homedale, NJ.Stay updated on current IT trends and best practices.QUALIFICATIONS:Minimum 1 year of IT support experience or equivalent work-study.Strong problem-solving skills and a customer-focused mindset.Hands-on experience with ticketing systems, Microsoft support, and breakfix tasks.Experience in setting up printers and managing conference room technology.Ability to work independently and manage time effectively.Excellent written and verbal communication skills.Valid driver's license and reliable transportation for travel between sites.Hybrid work setting, with the ability to travel to Haddonfield, NJ, and client sites in Homedel, NJ, as needed.This position is hybrid in nature, requiring you to be onsite three days a week in Holmdel, NJ. The pay rate ranges from $50,000 to $55,000.
Job Title
Ferrilli | Help Desk Specialist