Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Visit /html/hhc/lincoln. Job Description PURPOSE OF POSITION: Under direction, serves as a principal assistant to the Chief Quality Officer of the facility and exercises wide latitude of independent judgement and initiative in the administrative direction and coordination of major activities and functions of the facility as it relates to Quality, Safety and Performance Improvement. DUTIES & RESPONSIBILITIES: The Director of Quality Management is charged with and responsible for the following: 1. Manages, supervises, coordinates and evaluates operations of the NYC H+H / Lincoln's Health Quality Management program. Serves as the content expert, primary resource and point of contact for the organization and executive leadership for Quality Metrics. 2. Works collaboratively with hospital departments to ensure quality and safety data are collected, validated, analyzed and shared; ensure stakeholders understand metrics and fallouts as well as plans for improvement and recommends benchmarks to improve practices 3. Develops and provides a roadmap to drive organizational growth objectives surrounding quality. Develops strategies and improvement plans to enhance the highest level of quality care and patient safety. Works effectively with different departments to drive improvement efforts and achieve outcomes. 4. Work strategically on organizational excellence pertaining to national performance measures e.g. Leapfrog, Hospital Star Rating, Electronic Clinical Quality Measures and Core Measures to evaluate and highlight the hospitals quality and efficiency. 5. Works collaboratively with regulatory to identify problem areas, and that need improvement, identify gaps and help with improvement projects related to compliance with the Joint Commission, Department of health, and other regulatory agencies. 6. Contributes to an information database of continuous compliance and patient safety issues for planning, priority setting, analysis and trending. Shares data and analysis effectively with stakeholders to improve areas of concern or non-compliance. 7. Provides regular supervision, direction, leadership, performance appraisal and professional development for assigned staff members. Responsible for ensuring a positive and productive work environment with a culture of psychological safety and continuous learning for staff. Supports the process of identifying staff training needs and assist as appropriate in developing effective employee education programs to enhance continuous quality improvement. Provides regular constructive feedback and development plans to team members. Minimum Qualifications 1. Graduation from an approved School of Medicine and completion of an approved residency and Board eligible; and, 2. N.Y. State license; and, 3. Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or, 4. A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and, 5. Eight years of progressively responsible experience in health and medical services administration, of which at least four years must have been in a managerial or administrative capacity. If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to: Lincoln Medical & Mental Health Center Human Resources Department 234 Eugenio Maria De Hostos Blvd, (East 149th Street), 2nd Floor, Annex Bronx, NY 10451 Attn: Recruitment Unit NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs
Job Title
NYC Health Hospitals | Director of Quality Management/Performance Improvement