Summary: Troubleshoot desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity applications. Essential Job Functions: Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity applications within a Citrix environment. Assist users with application and computer usage. Provide excellent customer service. Provide phone support, as well as address incoming IT issues idle in the support queue. Maintain key performance standards that help drive success. Assist with other IT support responsibilities as needed Minimum Qualifications. 1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications. Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office, basic understanding of networking. Demonstrate outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email. Ability to be proactive in your day-to-day responsibilities and work with minimal supervision. Ability to prioritize, multitask and work under time constraints. Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes. Ability to be flexible and adapt to changes in regard to expectations and the organization. Ability to travel onsite to our office location Shifts Monday to Friday - 8:00am-5:00pm or 9am-6:00pm Qualifications: Troubleshooting methodologies and basic knowledge of, including Windows 10, Office applications and Networking Basics. Demonstrate outstanding communication skills, both written and verbal - the ability to communicate clearly with end users over the phone and via email. Ability to be proactive in your day-to-day responsibilities and work with minimal supervision. Ability to prioritize, multitask, and work under time constraints. Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes. Ability to be flexible and adapt to changes in regard to expectations and the organization Office Environment: Inventive Tech is a progressive company that provides services and support to businesses needing IT services. We are currently seeking a talented, well-spoken, and confident IT Help Desk- Level 1 Engineer! Physical Demands: Ability to lift server equipment as needed. Occasional computer setup at desks will be required.
Job Title
Inventive Tech, LLC | Help Desk Engineer / Level 1 Technical Support | scottsdale, az