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Job Description:Provide technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively open and work support requests and escalates to the appropriate people/team as necessary. Effectively communicate and assist clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.Day to day, you'll...Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSCMaintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visitsHelp troubleshoot/support FR offices by phone and chatMaintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the districtEnsure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needsMaintain network and telephone systems in company officesDocument hardware problems and their resolution within the ticketing systemAssist with special projects, as neededRemote into and/ or control desktops to resolve technical issuesFollow established processes and procedures to work cases and handle inquiries to resolve office and associate issuesMaintain a technical working knowledge of product or products supported by the departmentHandle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelinesPerform other duties as assignedAbout H&R Block...H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.What you'll bring to the team...Education:High school diploma or equivalentWork Experience:Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.Ability to work independently or on a teamOral, written and interpersonal communication skillsDemonstrated decision making, analytical and problem-solving skillsDemonstrated organization, prioritization and project coordination skillsDemonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems#indeedgs