Qualifications:Must be highly organized and detail orientedStrong problem solving and follow-up skillsProficient with 10-key and must be able to type minimum 40 WPMExcellent written and verbal communicationAbility to work independently and be part of a teamJob Responsibilities:Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and olderReconcile credit memos and pre-payments against open invoicesWork cross functionally with internal stakeholders to resolve customer issues in a timely mannerMaintain accurate customer records in ERP systemAccountable for achieving monthly retention/collection goalsSend account statement and dunning letters as requiredPerform additional assignments as directed by the Accounting ManagerPreferredCustomer Support Experience Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
Job Title
Collections/Customer Support Representative