• Working closely with Sales, Contracts and Implementation/Service teams on pre and post-deal asset/deal change requests for Dispensing Customer Orders • Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation • Process and coordinate all Lease Buyout Requests activities - system termination, RMA pick up and Cash Application • Analyze and process all executed Assignment Agreements based on revenue recognition rules • Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities • Review and release contract Customer Order Credits for compliance • Manage Cancelled Sales Order requests - escalation for approval, processing of transactions • Manage Equipment Confirmation transactions related to revenue recognition • Provide support for all Dispensing RMA requests • Manage incoming RMA requests for strategy, creation, processing and validation • Analyze data according to RMA protocol and provide results to Sales • Coordinate and create de-implementation timelines • Collaborate with logistics regarding physical pick up of equipment • Data Analysis to identify the population of contracts that require manual termination related to returns • Escalate exception return requests for approval • Communicate and properly set the expectation of when billing will cease for a return order • Support Field and Logistics with processing Move Forms (Review assets, Ensure site relationship, Submission) • Create quotes for reimplementation as needed for moves • Process Assignments • Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following: o sales cycle o installation and applicable implementation procedures o billing/revenue management o system and transactional procedures • General understanding of revenue recognition guidelines and accounting principles. • Support field team in contract-related items and supporting asset-level analysis • Advise on complex system and deal strategy • Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed • Proactively manage and prioritize work within your queue to effectively execute on daily operations • Ensure all cases and credits are completed by end of month deadlines • Track and report on pending workload cases and credit worklists • Participate in departmental goal-setting and seeing through to completion • Participate in peer training and peer review activates as needed Qualifications/Hard skills • BA/BS required (in lieu of a Bachelor's Degree, minimum seven years' business experience) • Minimum 3 years of experience in contracting and/or system and deal analysis • General understanding of commercial contract management, including contract strategy development, negotiations, and policy development • Knowledge of Qlikview • Knowledge of SharePoint • Knowledge of SalesForce • Knowledge of ERP and CRM systems • Expert/Advanced Level Excel skills • Basic Microsoft Office skills • Word • Outlook • OneNote Soft Skills • Strong verbal and written communication • Ability to think critically • Ability to adapt to change • Ability to problem solve with efficiency • Strong organizational and Time Management skills • Strong personal motivational skills • Ability to work with others in a Team environment as well as independently • Ability to work under pressure • Strong work ethic • Ability to multi-task • Strong Attention to Detail
Job Title
Customer Contract Admin