Job Title: Product Manager Status: Full-time/ExemptReports to: Vice President of Technology Work Schedule: Flexible within normal operational hours Overview: The Product Manager has supervisory responsibilities and directs daily activities to produce fabricated products manufactured by Utilitra' s Technology Department.Summary of duties and responsibilities: Responsible for ensuring customers have a good experience with Utilitra' s manufactured products and support staff.Supervise team and contractors throughout the production life cycle, escalate issues to executive management.Approve all bids and production related documents.Approve production resources and staffing.Identify and address production related roadblocks.Oversee vendors and subcontractors to meet production expectations.Control costFortify pipelineDiversify vendors and subcontractorsWork with office staff on procurement of productsCreate lean processes to improve efficiencyIdentify inventory concernsEstablish a network of logistical suppliersOversee financial responsibilities for manufactured productionsEstablishes and maintains positive working relationships with customers and owns the business-to-business relationships with Utilitra authorized partners.Sets priorities, coordinates production resources, and reports group activities.Defines production team needs based on business goals, employee needs, and strategic plansEstablish SLAs in association with production objectives and customer needs.Drive the overall product offerings and strategy, create new offerings to ensure Utilitra stays at the forefront of technology.Establishes, implements, and controls technology related materials for manufactured products.Stays on top of industry trends, new products and solutions, and upcoming external factors that could impact business solutions.Create custom bill of materials to meet customers needsSelects, coaches, mentors, and evaluates employees including new employee onboarding and career development planning.Empowers employees to take responsibility for their jobs and goals.Provide input into evaluations and other feedback for less senior technicians; input regarding lateral moves, promotions, additional training needs, and dismissals carries significant weight.Audit the practices on safety and champion safety throughout the production lifecycle.Other duties as assigned or prudentEducation and/or Experience:Associate degree and/or technology certifications; bachelor's degree preferred.5+ years' experience and expertise in two or more areas of relevant technology required.Documented customer service experienceProficiency in creation of manufactured goods and services.Experience in reporting on key production metricsGreat organizational skills and attention to detailStrong decision-making skills and a results-driven approachTechnology background is a plusProficiency in MS Office applications, specifically Windows, Word, Excel, Outlook, and AccessExcellent verbal and written communication skills; commitment to excellent customer serviceAbility to use independent judgment, maintain a high level of confidentiality and operate under minimal supervision.Valid Drivers' License and clean driving record required.Permanent Employee Registration Card (PERC) required.
Job Title
Product Manager