Management company based in Manhattan is looking for an energetic and detail-oriented resident manager with strong communication skills (written and verbal), and excellent computer skills. The successful candidate should be capable of working well with other employees throughout the organization, and interacting with building residents, providing luxury, class-A service for a 600 unit hotel.Responsibilities include, but are not limited to the following:Tenant RelationsHighest level of customer service and interpersonal skills is a mustAddress resident concerns and maintenance requests in a timely manner to ensure satisfaction; coordinate with maintenance team to schedule appointmentsCoordinate tenant move-ins and move-outs according to company policyCommunicate/negotiate renewal increases to/with tenantsPrepare and distribute tenant noticesGeneral/AdministrativeFinancial and operational reporting; assist with budget preparation and variance explanationInvoice processing and accounts payable oversightInteraction with in house and external law firmsInput all relevant data pertaining to tenants/ properties in company database on an accurate and timely basisResponsible to complete various projects as needed (update spreadsheets, company data, forms, information packages, etc.)Construction/MaintenanceStrong electrical and mechanical skills neededPreparation and review of renovation contractsManage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)Renovations and Capital Improvement project coordinationAs required perform site visits/ inspections to review ongoing work and general condition of propertiesCompliance and violation dismissalRegular BID process for all vendorsInterface with various company vendorsAdditional RequirementsStrong MS Office skills (particularly Word/Excel)Team Management experienceExtensive knowledge and experience using Yardi VoyagerOnsite human resource - new hire, union benefit coordination, payroll
Job Title
Senior Resident Manager