We are seeking a Technical Service & Development Engineer to join our team at Hanwha Advanced Materials. This role will provide on-site customer support, diagnostics, and solutions. The ideal candidate will be local to Cartersville, GA, or willing to relocate prior to starting the role and have a background in Materials Engineering, Chemical Engineering, or related disciplines.Responsibilities: Includes but not limited to:Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material's recommended processing guidelinesAssist in identifying and reporting on competing product activities at customersDuplicate customer processes at Hanwha Advanced Material's laboratories to facilitate validation of new product developments, launch support, and quality issuesLead productivity improvement projects and other technical development efforts at strategic customer sitesLearn to use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issuesAssist in developing and maintaining Hanwha Advanced Material's troubleshooting guidelines and lessons learned databaseAct as technical focal point at customer and Tier 1 representing the product and the companyAddress customer problems that are related to materialsCoordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution.Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers.Work with the Quality team to identify and resolve quality issuesWrite Technical Reports and Visit reportsTravel Required: 60-70% (approximately)Required Education and ExperienceBachelor's degree in Polymer, Materials, or Chemical Engineering; other disciplines may be considered based on experienceStrong communication and interpersonal skills, open to listening and sharing experiencesStrong comprehension and utilization of MS Excel, PowerPoint, Word, & OutlookStrong interpersonal and team skillsA demonstrated ability to effectively make decisionsProblem solving / analytical skills requiredCandidate must be a highly motivated, self-starter with effective communication skills, both oral and writtenAbility to analyze problems quickly and summarize effectivelyPreferred Qualifications:Prior Technical Service or Development experienceBachelor's degree in an engineering or technology fieldExperience with ISO quality systems, practices and proceduresExperience in using data acquisition systems, data analysis, and reporting toolsOne to three (1 to 3) years' experience in film Manufacturing / PV Module Manufacturing.One to three (1 to 3) years' experience in Fill or Sheet Extrusion ProcessingSix-Sigma certificationBilingual in Korean and English
Job Title
(Entry)Technical Service & Development Engineer