Job Title

BioTalent are partnering with an innovative, temperature-controlled, logistical solutions company to find an ambitious Customer Relationship Manager to join their dynamic and growing Customer Services team.This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity to work with a growing network of life-science customers and clients.This role will offer youA role within a company within a dynamic and rapidly growing Customer Services departmentAn excellent team environment where you can thrive and learn from highly experienced professionalsTo be the voice of their business, helping customers with their queries and you will be responsible for shaping our customers experience with themExposure to senior upper management working closely with sales and cross-functionally to ensure client needs are fulfilled effectivelyYou will be responsible forManaging and building strong relationships with key customers and clientsDirecting business reviews to ensure clients are satisfied with the services and productsWorking closely with the sales team - Sharing leads and further sales opportunities to help expand business with key clientsUnderstanding client tariffs and handle quotations/pricing requests/shipping queriesLiaising with internal departments to ensure client needs are fulfilled effectivelyManaging and processing sales orders and invoicingSupervising and training more junior members within the teamYou will bring the followingExperience within customer service logistics (air and road logistics within pharma is preferred)Good computer skills, Word/Excel/PowerPoint essentialGreat communication skills with strong self-motivation abilityAnalytical thinking with good numeric/ financial abilityIf you want to be part of an innovative thinking, growing company where you can grow and expand your current knowledge, GET IN TOUCH by emailing me on or calling 0203 911 5888