Job Title

Are you passionate about supporting others and ready to make a real difference in the lives of unpaid carers?Our client - a thriving and independent carers support charity - is on the lookout for a compassionate, proactive, and dedicated Carer’s Caseworker to join their incredible team. If you're driven by making a real difference in the lives of others and thrive in a collaborative, supportive environment, this role is for you! Role: Supporter Care/Carer’s Caseworker Organisation Type: Non-profit/Charity Hourly Rate: £14.58 – £15.58 Working Arrangements: Hybrid working (one day per week in the London office) Location: WFH & in office one day per weekEmployment Type: Temporary - Ongoing Working Hours: 37.5 hours per week About the role:This is a rewarding opportunity to be part of a growing charity that places carers at the heart of everything they do. You’ll be a key player in a passionate team committed to empowering adult carers across the community, providing personalised support and advocacy at every step of their journey.As a Caseworker, you’ll work directly with unpaid carers, providing a vital mix of practical advice, emotional support, and advocacy. From conducting statutory carer assessments to organising support groups and events, your work will ensure that carers feel recognised, valued, and supported in all aspects of their role. You will engage with carers via various channels - phone, email, text, face-to-face, and group settings - ensuring inclusivity and accessibility. This is a multi-faceted role that blends frontline casework with community engagement and strategic development. Main responsibilities of the role include: Direct Support to Carers: Deliver comprehensive carer assessments in line with the Care Act 2014, and co-produce tailored support plansIdentify and assess eligibility for Carers Personal Budgets and assist with the application processProvide accurate and empathetic information, advice, and guidance on carers’ rights, benefits (e.g. PIP, Carer’s Allowance, Attendance Allowance), housing, and local servicesAct as a listening ear and a source of emotional reassurance for carers navigating challenges and crisesLiaise with Local Authorities, NHS providers, and voluntary agencies to advocate for carers and coordinate supportMake appropriate referrals and ensure follow-ups are completedIdentification and Outreach: Lead proactive outreach efforts to identify new carers, particularly those from underrepresented or vulnerable communitiesBuild and nurture collaborative relationships with GPs, hospitals, primary care teams, and community organisationsRaise awareness of unpaid carers and the charity’s services through campaigns and community presenceContribute to the development of internal strategies and external policies that reflect the needs and voices of carersAdministration & Case Management:Maintain high-quality records using internal systems (Charity Log) and the Mosaic Local Authority databaseRegister new carers and ensure timely updates to service user recordsPrepare case summaries and contribute to internal and external reports for management, commissioners, and fundersEnsure data compliance, confidentiality, and GDPR adherence at all timesTeam & Organisational Development:Act as a lead on specific areas of knowledge (e.g., benefits, outreach) and share expertise across the teamAttend regular team meetings, supervision, and 1:1s, contributing to a positive and solution-focused cultureParticipate in ongoing training and staff development opportunitiesThe Successful Candidate:Experience of working with individuals from diverse backgrounds and with varying levels of needManaging a personal caseload, including detailed case note keepingProviding advice and support in a frontline or community settingExposure to the health and social care sector (voluntary experience welcomed)Background working within mental health/supportive settings working with vulnerable people Skills and Abilities: Strong interpersonal skills and emotional intelligenceSkilled in using Microsoft Office and CRM/database systems (training will be given on Mosaic)Excellent verbal and written communication, including report-writingCreative and proactive with a solutions-focused mindset Knowledge: Familiarity with the Care Act 2014 and its implications for carersUnderstanding of welfare benefits (especially PIP, Attendance Allowance, Carers Allowance)Awareness of housing issues, safeguarding, and equality legislationInsight into the unique challenges facing unpaid carers and the value of support networks Personal Attributes: Warm, empathetic, and approachablePassionate about social justice and delivering high-quality servicesCulturally competent and committed to inclusive practiceReliable, flexible, and able to work independently and as part of a close-knit team Due to the nature of this role, an enhanced DBS check will need to be undertaken as part of the application process. How to Apply: To apply for the Carer’s Caseworker role, please reply and upload your CV quoting reference: 81938SOH. This is your opportunity to be the guiding light for someone caring for a loved one. If you’re ready to bring energy, empathy, and expertise to a role that truly matters - we’d love to hear from you!We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.