Job Title

2nd Line Technical Support Engineer - IMMEDIATE START Want to work for a top performing MSP? Looking for a new & exciting challenge, working on multiple projects? Excited to join an incredible company that invests their time in YOU? Is this you? If so, read on Fantastic opportunity to work for a very well known and respected Managed Services Provider. An excellent company that goes the extra mile with all their staff, Fantastic internal culture and a great location Roles & Responsibilities To maintain a working, up to date knowledge of systems such as, Google Workspace, Mobile/Cloud and Windows server/desktop operating systems. To ensure all work is accurately recorded through the ServiceDesk following defined procedures. To ensure customers remain well informed with timely, relevant, and concise feedback. To prioritise your workload, managing business and customer expectations. To maintain a good working understanding and use of support tools, such as, the PSA/Service Desk & RMM. To assist in the design, development, and documentation of my clients technical services. Create and maintain customer documentation and internal procedure guides/Knowledge base articles. Must be able to reliably work under pressure while managing customer expectations and other stakeholders professionally. Must have the ability to work unsupervised and to manage time and workload effectively, ensuring tasks are completed in a timely and efficient manner. Provide cover for duties currently undertaken by other members of the team. To attended regular meetings with your team and reporting manager. To help create a friendly support team that is respected and trusted by customers. To be pro-active in suggesting new opportunities and developments for the business. To promote my clients service portfolio to current and potential customers and ensure new business opportunities are communicated to senior managers. Procedures for best practice and security must be maintained and adhered to, as given by the reporting manager. To ensure all activities are undertaken in compliance with HR, Health and Safety, equal opportunities and any other policies and procedures that are provided. To be involved and drive through project work. To impart your knowledge and experience, assisting in the training and development of Junior team members. To undertake such other duties as may reasonably be required by your reporting manager. Must have a car and a valid driving license to commute between customer sites (local travel) Technical Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi) Windows Server (AD, GPOs Etc.) and Workstation administration, configuration and troubleshooting Installing and managing printers Supporting interactive display screens Google Workspace and Chrome OS Apple School Manager and iPad Support(preferred) Autotask and Datto RMM (preferred) Microsoft 365, Azure, Entra and Intune Management Automation experience Firewall policies Project experience Position is subject to Enhanced DBS check