Job Title

IT Helpdesk Analyst. London Hybrid Up to 32,000 Package Do you have the energy, drive, and ambition to elevate your career with one of the most iconic brands in the game? The Advocate Group are delighted to be partnered with one of our key clients looking for an IT Helpdesk Analyst to be responsible for the management of all ITSM queues. Key Responsibilities: Manage ITSM incident and request queues (in-person, telephone, remote) Log, resolve, and escalate IT issues and requests Support hardware, software, and operating system configurations Assist with asset management and stock administration Configure and support IOS handsets and mobile/MDM systems Troubleshoot remote connectivity issues Follow SOPs for system configurations and Active Directory management Conduct new starter induction training Recognize patterns and trends to improve support efficiency Experience: 1-2 years'' experience in IT support, particularly via service management tools Strong knowledge of Microsoft operating systems and Active Directory Experience supporting users across multiple locations Familiarity with Mac systems and mobile/MDM environments ITIL knowledge and adherence to best practices Excellent communication and customer service skills Ability to work independently and meet deadlines 5 GCSEs at Grade C or above (or equivalent) If this sounds like the opportunity for you, please do get in touch with ''Ciara'' at the Advocate Group or click ''APPLY NOW'' We strive to build an inclusive work environment for all and will consider all candidates without regard to gender, including gender identity, gender expression and gender reassignment, race including colour, nationality, ethnic or national origin, religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity or trade union membership. If you need assistance and/or reasonable accommodation due to a disability during the application or recruitment process please let us know The Advocate Group is the exclusive talent partner for this appointment. All direct or third party applicants will be forwarded to The Advocate Group for processing