Job Title

As our new Head of Digital Transformation, you’ll lead the evolution of the systems and digital tools that power our business. This isn’t your typical IT role, it’s about delivering meaningful change and enabling smarter ways of working across every department.You’ll report to the Business Operations Director and lead our internal IT team, including ERP and AI specialists. You’ll work closely with senior leaders to deliver our digital roadmap, ensuring our systems, data, and infrastructure support future growth. From optimising our ERP to implementing scalable tech like WMS and automation tools, you’ll be key to helping us scale effectively.Who Are We?Established in 1984, and now the largest in our sector, we’re a dynamic and growing business with big ambitions. We’re proud of our diverse team, our fast-paced way of working and the opportunities that come with being part of something that’s constantly evolving. Our carefully crafted rugs are the centrepieces that bring rooms and people together. And that togetherness is the very essence of who we are.We support each other to grow, take ownership, and go beyond expectations. You’ll join a team that’s warm, welcoming, and genuinely passionate about what we do.Come and Join UsYou’ll play a key role in shaping how we work as we grow. In the first phase of your journey with us, you’ll focus on laying strong digital foundations and building momentum for change.This is your chance to lead digital transformation in a business that’s scaling fast and thinking big. You’ll shape the future of our systems and ways of working in collaboration with forward-thinking senior leaders.What Success Looks LikeLeading the early stages of our digital transformation by reviewing and upgrading our core systems to support future growth and integrationSpotting the pain points in our current setup and finding opportunities for meaningful, quick improvementsCreating a clear and collaborative governance model to guide digital change across teams and departmentsYour Flair in ActionYou’re a commercially savvy leader who thrives at the intersection of strategy, systems and people. You bring clarity to complex problems and you know how to take a business and a team on a journey of change.You’ll ideally have:A strong track record of leading digital transformation in a supply chain, wholesale, or manufacturing settingA solid understanding of business processes and how digital tools create efficiency and growthExperience shaping and improving ERP systems (e.g. Dynamics, SAP, NetSuite, or similar)Proven ability to lead change, engage teams and embed new ways of workingA strategic mindset with sharp commercial awarenessExcellent stakeholder skills - you’re confident influencing at every levelExperience developing and leading an internal IT team through change and growthYour day-to-day will include:Business Strategy & Change (50%)Deliver a digital transformation roadmap aligned with business growth and operational excellenceIdentify automation, AI, and process improvement opportunities that reduce complexity and costCollaborate with stakeholders across functions to ensure systems align with business needsSystems & IT Leadership (30%)Guide ERP strategy and support improvements in functionality and reportingOversee the day-to-day leadership of the internal IT teamEnhance user experience and ensure scalable systems are implemented, including WMS and automation toolsManage external vendors and tech partnersDigital Adoption & Team Enablement (20%)Champion change across the business and encourage digital ways of workingSupport communication and training that enables successful adoptionFoster a culture of continuous improvement and innovationSalary: £55,000 - £65,000 per annum (dependent on experience)Contract: Full Time, Permanent, 37.5 hours per week.Hybrid Working:This role offers hybrid working, with time in the office especially valued during our busiest periods when collaboration is key. While you’re finding your feet at Flair, you’ll spend most of your days in the office, working our core hours of 09:30–15:30, Monday to Friday—with flexibility around start and finish times to suit your schedule and location.Benefits include but are not limited to:Pension SchemeHealth Cash PlanFree Onsite ParkingNewly Refurbished OfficeColleague DiscountLast but certainly not least:At Flair, we're an equal opportunities employer. We value diversity and treat everyone fairly, regardless of age, disability, gender, marital status, race, religion, or other characteristics. Our recruitment and employment decisions are based solely on merit and business needs.