Job Title

Customer Communications Specialist - Loyalty & Rewards (B2C)Reading | Hybrid Day Rate Contract - Inside IR35Contract till the end of July 2025You must be available to start immediately or asap You must be eligible to work in the UK without the need for SponsorshipThis role will be responsible for managing the creative development of communications for our Telco Partner's rewards app. This will involve acquiring new members and also servicing in-life members, across different marketing channels including email, SMS, DM and App.The successful candidate will be part of a busy communications squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, download targets, stimulating an active user base and offer redemptions.ExperienceExperience in Customer Comms or related Marketing comms in B2C organisationsCopy Writing experienceExperience with AI/ Chat GBT Experience in driving positive impact on customer behavior and commercial outcomesGood stakeholder management experience, comfortable influencing peers and senior teamExperience working in multi-functional teams to deliver joint objectivesStrong attention to detail and ability to think differently about how to solve comms challengesExcellent grammar and language skills with a passion for exceptional copy writingAbility to write inspiring and brilliant briefsClick on Apply, should you be keen!