2nd Line Engineer (MSP)North London 3 Days Onsite/2 Days WFHUp to 38,000 + BenefitsPrevious MSP/Consultancy experience is essentialWhats in It for You:25 Days Holiday + BankOption to carry 5 days holiday overEnhanced Maternity and PaternityCompany Pension SchemeCompany Sick PayFree Onsite ParkingHybrid working (3 days onsite/2 days from home after probation)Private MedicalCompany socials/eventsSeason Ticket LoansPaid Certifications & QualificationsAnnual Salary ReviewsThe OpportunityJoin a leading Managed Service Provider based in London, that delivers Enterprise-grade IT Support, Security and consulting solutions (25+ years in business) to businesses across multiple sectors in the UK.As a company experiencing significant growth, both organically and through acquisitions, they are expanding their technical team to support their growing portfolio of clients. They are dedicated to fostering a professional and collaborative work environment! They encourage employees to develop their skills, grow within the organisation and contribute to a culture of continuous improvement.Your Responsibilities:Respond promptly to support requests via phone, email and ticketing systemVisit client sites for scheduled support and provide face-to-face technical help when requiredAccurately log, classify, and prioritise tickets - keep clear notes and update users and IT officers throughout the tickets lifecycleIdentify and escalate recurring IT issues that need a long-term fix, escalate other issues using the correct internal processWrite and maintain technical guides and user instructionsWork closely with partners and third-party vendors to resolve customer issues efficientlyDeliver strong customer service and support while managing your own ticket queueStay up to date with tech and cyber security changes relevant to clientsWhat Youll Need:Previous Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)Office 365 Experience and ManagementProficient with Windows 10/11 & Intune (Or other MDM)Hardware Setups Laptops, PCs, Macs and Mobiles for End UsersStrong Networking Knowledge (DNS/DHCP)Experience with Active Directory & Group PoliciesExcellent communication skills and team playerBe decisive and have the passion to problem-solveIT Certifications are an Added Bonus (CompTIA, MCP etc)How to Apply:If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV.Key Words - IT Support, IT Support Technician, 2nd Line Support, IT Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting
Job Title
Information Technology Engineer