Job Title

We've an exciting opportunity for a Field Service Technician to join DP World at our Minworth facility in Birmingham. The Field Service Technician will be responsible for 1st line support of all IT hardware across the site for both DP World, & customer equipment.PLEASE NOTE: This is a night shift. Monday - Friday 11pm - 7am. How you will contributeResponsible for 1st line support of all IT hardware across the site for both DP World and customer equipment, liaising with 3rd party support groups where requiredGeneral desktop application support, installation and configuration of system applications and providing end user support for service requestsResponsible for configuring, maintenance and housekeeping of production system data, and supporting any inputs/outputs that aid in the population of any systems that assist in operational tasks such as business intelligence tools, dashboards and any localized bespoke systems.Daily management and execution of IT Support Tickets, both internally and where applicable those raised with any customer support functions (externally)Management and recording of all assets on site, ensuring maintenance of site records and centralized CMDB entries to provide an accurate record of site equipmentCreation and maintenance of site related user documentation IT Knowledge Base articles, User Guides, Single Point Lessons, Production DocumentationDocument and deliver IT training to support and overcome any knowledge gaps that may be identified (such as common desktop application queries)Follow up on production problems & assist in route cause analysis and long-term corrective actionsParticipation in User Acceptance Testing (UAT) for any system enhancements or process changes that are influenced by the IT systemsWhat will you bringA solid understanding of IT fundamentals, typically studied to college level or above or with a suitable previous IT backgroundA high level of knowledge of common desktop applications (e.g MS Office) and a good understanding of operating systemsSuitable hardware support exposure of desktops/laptops/peripherals break fix/driver installation/troubleshooting etcA good knowledge of desktop Operating System platforms (Windows 7, Windows 10, Windows 11) and exposure to basic enterprise administration activitiesPrevious exposure to production ERP/MRP/WMS systems is of benefitCompensationDP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the worlds trade flow better, changing whats possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain thats fit for the future.Were rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, were at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customers door.WE MAKE TRADE FLOWTO CHANGE WHAT'S POSSIBLE FOR EVERYONE