Job Title

Loyalty ManagerGreat opportunity for an experienced Loyalty Manager ideally with retail experience, to join leading UK retailer on a permanent basis.The successful candidate will response for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.Must be available to start within 1 monthBased in Brighton - Hybrid working 2 days in office, 3 from homeRoles & responsibilities:Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiativesLead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions.Support the transition to a new loyalty tech platform, helping to shape the strategy for optimisation and relaunch.Skills & experience:Ideally to have retail or consumer experienceHighly organised and comfortable working to deadlinesAbility to use data and insights to drive decision makingExcellent written and verbal communication skillsCollaborative mindset happy working with cross-functional teams in a fast-paced environmentStrong stakeholder engagement skillsExperience in Klayvio & Talon. One desirableIn return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:Competitive salaryGenerous pension provisionHybrid working arrangementsWide range of other benefitsProfessional developmentIf you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.comDue to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.