Job Title

Retention & CRM Manager - Remote, Pet Industry Work from home | Full-time | Competitive salary 45-50K Pet Industry & CRM Specialists! Are you passionate about helping pets live their best lives while driving business growth through customer retention? Do you thrive on turning data into actionable insights that keep customers coming back?Our clienta thriving, remote-first pet nutrition company with impressive month-on-month growthis looking for their next retention superstar! Not Just Another Marketing RoleThis isn't just any marketing position. As the dedicated Retention Specialist, you'll:Own the entire customer lifecycle journey from first purchase through repeat businessManage and optimize all CRM metrics including renewal rates, retention, churn, and customer lifetime valueTake full ownership of email and SMS communications via KlaviyoCollaborate with creative partners on direct mail campaigns that delight customersAnalyze customer data to uncover insights that drive business decisionsImplement innovative strategies to improve subscription retentionJoin a company experiencing explosive growth (55% in February alone!) Why This Role Will Advance Your CareerThis position offers exceptional growth potential for the right candidate:Career Advancement: Join a rapidly scaling business at the perfect time to make your mark and grow with the companyStrategic Impact: Direct access to leadership team and ability to influence company directionSkill Development: Expand beyond tactical execution into strategic planning and business growthWork-Life Balance: Genuinely remote-first culture that respects your time and wellbeingMission-Driven Work: Help improve the lives of pets and their owners through better nutritionProfessional Development: Opportunity to own and build out an entire retention function Is This You?The ideal candidate will have:2-3+ years of CRM experience in a customer-focused businessA holistic view of the customer journey beyond just email marketingStrong analytical skills and a data-driven approach to problem-solvingExperience with subscription models (highly valued)Hands-on experience with Klaviyo or similar ESP platformsA proactive mindset and willingness to roll up your sleevesCommercial awareness and focus on business outcomesThis opportunity won't last long! If you're ready to take your retention marketing career to the next level while making a difference in pets' lives, I want to hear from you today.Ready to learn more? Apply now to join a company where pets (and people) come first!