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Job Title: Information Technology Data AnalystLocation: Newbury UK (Remote / Hybrid)Duration: 6 MonthsJob Summary: We are seeking a highly skilled and experienced Senior Analyst to join our team. This customer-facing role requires a dynamic individual who can effectively analyze data, provide insights, and communicate findings to clients. The ideal candidate will have a strong analytical background, excellent communication skills, and a passion for delivering exceptional customer service.Key Responsibilities:Data Analysis: Conduct thorough analysis of customer data to identify trends, patterns, and insights that can drive business decisions.Reporting: Develop and present comprehensive reports to clients, highlighting key findings and actionable recommendations.Client Interaction: Serve as the primary point of contact for clients, addressing their inquiries, providing updates, and ensuring their needs are met.Collaboration: Work closely with internal teams to understand client requirements and deliver tailored solutions.Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance customer satisfaction and operational efficiency.Qualifications:Education: Bachelors degree in business, Economics, Statistics, Analytics or a related field. Master's degree preferred.Experience:Minimum of 5 years of experience in data analysis, preferably in a customer-facing role.Experience in dealing with SAM/HAM applications and its content is a plus.Skills:Strong analytical and problem-solving skills.Excellent verbal and written communication abilities.Proficiency in data analysis tools and software (e.g., Excel, SQL, Oracle DB, Power BI).Ability to manage multiple projects and meet deadlines.A customer-focused mindset with a commitment to delivering high-quality service.Review and spot patterns in data (for repeating patterns and error patterns), apply analytics to it and enrich data, or and fix error records.Strong in retrieving, performing analysis and updating large data sets using SQL queries on using modern DBs and Analytics tools like Power BI.Engage collaborate with stakeholders across the globe in different time zones in other functions Product Management, Customer Success, Solution Engineers, Support.Experience of coaching/mentoring team members as a lead is desirable.Preferred Attributes:Team Player: Ability to work collaboratively with colleagues and clients.Adaptability: Flexibility to adapt to changing client needs and industry trends.Attention to Detail: Meticulous approach to data analysis and reporting.