Ready to take ownership of service delivery and build something better?London (Hybrid)/Outside IR35/6 Months/450 - ITIL, MSP, Service ExcellenceWere hiring a contract Service Delivery Manager to join a fast-paced MSP environment someone who doesnt just manage services, but actively improves them.This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What youll be doing:Leading daily service delivery across multiple accountsBuilding and refining IT service processes and frameworksManaging SLAs, KPIs, and ensuring high service standardsActing as the go-to between tech teams and business stakeholdersChampioning continuous improvement and service excellence What were looking for:Strong experience in service delivery (MSP or enterprise background)Great communicator and confident stakeholder managerComfortable designing and implementing operational processesITIL knowledge (certified is a bonus)Structured, hands-on, and delivery-focusedYoull join a collaborative, customer-first team where your impact is immediate and valued.Interested? Message me directly or apply via Linkedin, Interviews this week!
Job Title
Senior Service Delivery Manager