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About CroweCrowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally.Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrows questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services.Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.Purpose of the role:Reporting to the M-Files Product Manger as part of the Innovation & Technology team, the overall purpose of the role is to consult directly with different areas of the business and support them in developing their business processes with the use of our document management system M-Files.Working with the Client Solutions team on the design and development of effective solutions within M-Files to support the optimisation of processes for our internal teams / clients to aid efficiencySupporting the DMS team in the evaluation and delivery of a programme of continuous improvement and enhancement for M-Files Promoting the application and its capabilities via written blog posts, how to videos and where suitable, face to face training sessionsThe role will take into account the firms agile working policy with a primarily office based in one of Crowes current offices.Responsibilities:Key responsibilities include, but are not limited to:Work with the Client Solutions and DMS project team to:design and develop workflow solutions in M-Filesmake and maintain other necessary configuration changes in the M-Files admin tool, as part of the DMS solutions developed Document developed solutions and maintain a change request log for all solutions Routinely monitor the information made available by M-Files for their customers via their website, webinars etc to track their development progress of the product and share any relevant findings with the DMS Project and Client Solutions teams. Provide ideas, improvements and innovation wherever possible to the future development of the M-Files applicationPromoting the application and its capabilities via written blog posts, how to videos and where suitable, face to face training sessionsProvide technical and operational support to both the IT helpdesk and Client Solutions teams to help resolve user issuesRequirements:Problem solving and logical thinkingStrong attention to detailA mindset to explore what is possible within the application and experiment ideasGood working knowledge of Microsoft Windows and Office365Display energy and enthusiasm and a focus on achieving resultsA keenness to further your own personal development and career goalsDesirable:Knowledge of metadata based document managementUnderstanding of software development and how programming can be utilized in implementationsExperience in analyzing customer and business requirementsExperience in documenting and presenting specificationsKnowledge of basic code apps like Json & HTMLQualities we are looking for:Able to express yourself clearly, both face to face and in writing and take time to understand the environment your stakeholders operate in and adapt your approach accordinglyAbility to execute work efficiently, delivering excellent serviceAbility to work independently Adhere to the firms risk management policies at all timesWhy choose Crowe?At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether youre working in statutory audit, corporate tax or youre a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits. We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway.