Job Title

Micheldever Tyres is looking for a target driven Customer Service Sales Advisor with a strong customer focus, to represent the company, both on the phone and face to face, for the sale of wheels, tyres and associated accessories to wholesale and retail customer base. Using the Customer Relationship Management (CRM) system to ensure that customers are managed in a proactive manner, building a strong trading bond between 4x4 Tyres and B2B and B2C customers.This role primarily focuses on managing and expanding trade accounts, while also ensuring high levels of customer service and contributing to team success. This role is heavily focused on trade sales and business development, along with dedicated time to customer service, teamwork, and supporting the broader sales team. Location: Stratford-upon-AvonWorking hours: Office based Monday to Friday (a degree of flexibility can be offered on start and finish times) Half day Saturday: 1 in very 3 per monthMust have: Experience in a similar customer services sales role. Full UK Driving LicenceBenefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.About the role:Answering inbound telephone calls and responding to all Livechat (Zendesk) enquiries and monitoring all company social media pagesRegularly add posts on to the company social network pages. These should include customer vehicles, promotional offers, items of interest etc.Meet all agreed response time KPIs as set by the business Achieve budgetary targets as set by the business at the beginning of the financial yearComplete accurate quotations at customers’ request.Open trade accounts for eligible customers, communicate terms and conditions clearly, and maintain ongoing communication.Using data provided, prospect customer segments – lapsed, dormant, downtrading, trading and new creating good relationships with the customers.Visit current and prospective customersRegularly review and manage stock and product orders, ensuring all customer orders are fulfilled promptly.Create business proposals for all opportunities for presentation and discussion with line manager and company management teamResponds to returns and refund requestReceive, handle, and manage customer complaints through to a satisfactory resolution for the customerAbout you:Proficient in handling verbal and written sales enquiries through all stages: opening, relationship building, understand customer requirements, matching products through FAB, objection handling, closing and aftersalesCompetent in the use of online sales systems and tools including: Orderwise, CRM, Website, BoughtoAble to calculate prices given incomplete data e.g. mark-up, margin, gross, netUnderstanding of tyres, steels, wheels and accessories and an understanding of competitor and alternative ranges is desirableAbout our company:Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees company wide.To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide.