Job Title

Senior CRM Manager – 12 month FTCGreat opportunity for an experienced CRM Manager, to join leading UK retailer on a 12 month mat cover.The successful candidate will be responsible for experienced and commercially-minded CRM & Loyalty Lead to shape and deliver our customer communications and loyalty strategy.Must be available to start within 1 monthBased in Brighton - Hybrid working – 2 days in office, 3 from homeRoles & responsibilities:Set and oversee the CRM campaign calendar across email, SMS and direct mail, delivered in partnership with the CRM Manager.Build strategies to increase customer satisfaction, retention and revenue through both promotional and trigger-based CRM activity.Contribute to the UK budgeting process with a focus on owned channels and customer marketing performance.Lead the rollout of our existing loyalty programme onto a new technology platform, and define the roadmap for relaunch and optimisation.Manage and align CRM and Loyalty roadmaps in collaboration with IT, Digital, eCommerce and Retail to support growth in Customer Lifetime Value.Deliver weekly trade updates and regular reporting on CRM and Loyalty performance, ensuring alignment with business KPIs.Deliver and support multi-channel engagement campaigns across CRM, digital, eCommerce and retail.Line manage a CRM Manager and a Loyalty Manager to ensure strategic delivery and commercial targets are met.Skills & experience:Must have retail or consumer experienceHighly organised and able to prioritise workloads and comfortable working to deadlinesAbility to use data and insights to drive decision makingExcellent written and verbal communication skills Collaborative mindset – happy working with cross-functional teams in a fast-paced environmentStrong stakeholder engagement skillsExperience in Klayvio, PowerBI, Talon One desirableIn return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:Competitive salaryGenerous pension provisionHybrid working arrangementsWide range of other benefitsProfessional development If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.