Job Title

Technical Klaviyo expert needed!Our client is a much loved ecommerce business who going through an impressive period of growth.They are looking for a Senior CRM Manager to join the team, reporting into the Head of CRM to drive customer initiatives at a pivotal period of growth business. It is essential that this hire be a hands-on technical Klaviyo expert.The successful candidate will be responsible for delivering data-driven strategies to enhance customer engagement, retention, and loyalty.They will drive customer communications across email, SMS and push.The role:Ownership of the customer database – KlaviyoImplementing a test and learn approach to CRM to strengthen customer relationshipsEnhancing the customer journey by delivering data led customer campaigns and optimising them throughout the customer lifecycleSegment customers effectively using data and insights to personalise customer commsAnalyst CRM performance and report back the results to the Head of CRM and wider businessAnalyse customer behaviour to identify opportunities and take an always-on approach to optimisation.Work closely with colleagues in marketing, data and tech to build a best-in-class customer experience.Oversee the use of Klaviyo to deliver sophisticated marketing solutionsThe PersonProven technical Klaviyo experience in an ecommerce environmentExpertise in customer segmentation, loyalty and retentionStrong analytical skills with a results-oriented mindsetFor much more information please apply immediately.