Job Title

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and dont settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment. Permanent full-time role Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts) Essential Duties and Responsibilities To manage the processing of customer orders for home patients To manage customer queries and complaints ensuring a win win solution for Baxter and the customer To create lateral relationships with other departments to support product distribution To enhance the reputation of customer services and positively promote the image of Baxter To contribute to the evolution of the department by providing feedback and taking action to improve To positively contribute to the delivery of service excellence to Baxters customers and patients Qualifications GCSE Level standard Strong IT skills Organized Ability to prioritize workload in a very busy environment Tenacious Strong decision making skills Strong attention to detail/accuracy Good team player Professional telephone manner Proactive and reactive nature Siebel experience preferred Flawless customer service skills Can do attitude, willing and positive manner What are some of the benefits of working at Vantive Excellent salary, plus a competitive benefits package Professional development opportunities High importance placed on work life balance Commitment to growing and developing an inclusive and diverse workforce