Job Title

Overview: We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. The person needs to be a team player, who will always go above and beyond to achieve. Reporting directly to the Senior Client Team and Account Manager, your key responsibilities will be to manage and develop a Workplace Experience that meets and exceeds our customer expectations. You will be joining a Multi-Skilled Team who deliver an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.Role Objectives:To provide an exceptional front of house experienceTo manage facilities and other office services contributing to the guest experienceAct as an ambassador for the client at all timesKey Responsibilities:Meeting and greeting guests, providing a warm and welcoming experienceMaintaining the client's guest management system, checking in guests and contractors, creating visitor passesMaintain meeting room booking system, juggling rooms to ensure no clashesDirecting guests to meeting rooms, notifying client of guest arrival and logistics. Make sure the right people are in the right place at the right timeLiaison with client and EAs to ensure each meeting's requirements are met including tech, catering and AV requirementsClearing down and turning around meeting rooms before/after use as well as general meeting room inspections ensuring all rooms are well maintained and presentedProviding refreshments for guests and provision of all guest hospitality requirements including frequent liaison with housekeeperLay out and present catering for staff breakfast & lunch with labels/dietary requirementsReplenish catering in meeting rooms, refilling coffee decanters & water carafes, and monitoring kitchen & tea points to ensure they are well stocked and in good order including loading/unloading dishwasher reporting any consumable re-orders to Team LeaderMaintaining hygiene and sanitisation levels with frequent sanitisation of touch pointsMaintain office security procedures including opening of office and alarm systems. Man door and intercomManaging reception switchboard, using judgement to screen and handle calls and messagesArranging inbound and outbound couriers and post, sorting and distributing deliveries/post to staffAction adhoc guest and employee requests, including organising taxis, printing meeting papers etc.Keep the reception and general areas impeccably well-presented and maintainedBuild and maintain effective relationships with customers and internal/external suppliers by resolving service issuesSupport the client in managing and prioritising workloads within the team to ensure achievement of service standardsAct as an ambassador for both Pareto and the Customer Property & Facilities TeamMust be prepared to fill the gaps and step into any of the facilities roles in times of constrained resourceAdhoc events assistanceKey Skills:Excellent customer service skills including client facing and call handling. Hospitality mindset is a mustExcellent communication skills and great attention to detail. A confident, friendly and courteous manner, both in person and on the phoneTake pride in providing an impeccably presented office spaceBe punctual, reliable and flexible with a can do attitude to tasks and problemsAble to work on own initiative or as a great team player, able to build and maintain effective working relationships with the teamAdaptable to various duties of the post, comfortable working with changing priorities and can adapt to the needs of the businessCommitment to customer careCultural sensitivity and awareness, exercising discretion at all timesExperience:Excellent communication, coaching and feedback skillsExperience in a fast-paced environmentProven experience in a customer service environmentPC literate and competent in use of G Suite, Gmail and Slack #J-18808-Ljbffr