Job Title

The CompanyMatter Of Form, is an independent, award winning design consultancy, specialising in brand strategy, CX and digital innovation. We define distinctive positionings for some of the world's leading luxury brands.The remit Matter Of Form is looking for a talented and highly motivated Senior Consultant to join our Consultancy team and play a leading role in nurturing, growing and steering our client engagements. Reporting to our Business Director, this is the perfect chance to join MOF, and play a highly influential role in defining, shaping and delivering brand development, CX and digital solutions for some of the worlds leading luxury brands.Your engagement begins with your interest in our clients' challenges & business goals; what keeps them awake at night, what are their competitors doing, how do they operate and deliver commercial results? You thrive on tackling business problems and champion design as a tool for delivering positive change. You understand how well crafted brands, products, services and experiences drive commercial impact and unlock growth for our clients. Acting as the key client contact throughout a project life-cycle, you will bring that thinking to life within MOF, building teams of practitioners and ensuring their strategic alignment behind a clear brief & business goal. You will actively deliver solutions ranging from brand strategy & visual identity, to customer experience mapping, service ideation, digital experiences, campaign & content development. Whatever the solution, you have a hands-on role for executing and delivering projects on-time, on-budget and on-scope. Beyond the day-to-day, you will use your judgement & knowledge to spot growth opportunities. That might mean turning a stand-alone project into a long-term client partnership & a connected programme of work. It could be spotting an opportunity for new products or services. Or maybe responding to an RFP, representing MOF as a subject-matter expert externally or managing a pitch end-to-end.Our clients represent brands who are icons of culture and have luxury marques in sectors ranging from hospitality to fashion to architecture to jewellery and beyond. They all share global reach and we believe youll have a thirst for adventure, and a passion for the luxury category. Working at MOF you will undoubtedly have opportunities to travel (immersing yourself in our clients brands could mean spotting wildlife on a safari, being surrounded by snow-caped mountains while taking an outdoor bath, or absorbing the serenity of one of the most geographically unique areas of the Caribbean). With a natural curiosity for the world around them, our Consultants leverage these opportunities to truly immerse themselves in our clients business and understand what drives them, and in turn, their end-customers. Being open to these experiences, and understanding the landscape in which our clients operate, is crucial to your role in designing solutions that deliver change & real business impact.Responsibilities: Lead conversations with clients to understand their long-term business goals, market challenges, competitors and opportunities for growthIdentify, articulate and share a clear strategic vision, ensuring internal and external teams are aligned on project goals and success metricsActively review and critique work to ensure alignment with vision, objectives, and success metricsdelivering high-quality, valuable output that you would be confident presenting to clientsManage client relationships, and act as day-to-day contact, including at c-suite. Lead meetings, set agendas, document next stepsSet-up and maintain project management fundamentals; lead on scoping, creating estimates, SOWs, setting achievable timelines, identifying, scheduling and managing resources, budget control, and reportingIdentify and convert opportunities to turn projects into long-term programmes of work, proposing new MOF services and managing growth-focussed client initiatives to drive organic account growthPlay a supporting role on new business pitches, presentations, and proposals, coordinating & managing responses from initial enquiry through to final procurementEnsure all client agreements are commercially robust and mitigate risk (client agreements and 3rd party supplier contracts & partnerships)Build a network of curated 3rd party suppliers, who deliver products and services that compliment, broaden and enhance MOFs offering and who we can work in partnership withSkills & Experience Minimum 7+ years in a role with responsibility for managing client relationships, within a brand, design or innovation agency or consultancyOur work spans brand development, digital design and build, CX, product 'service innovation. Experience across all services would be ideal but we also welcome candidates who are willing to learn and expand their skill set (preference will be given to those with a strong background in brand & CX)Experience working in the luxury sector is highly preferable but, failing any direct experience, a demonstrable interest and passion for the category is vitalPreference will be given to candidates with a specialist knowledge of the hospitality industryHands-on project management experience in scoping, estimating, managing budgets, timelines & resourcesExperience working on, or leading, account growth plans, new business proposals and pitchesA brilliant communicator with excellent presentation skillsA Spirit of Adventure; a willingness to embrace opportunities for travelOur Benefits Hybrid working, based on 3 days per week in the Shoreditch office and 2 remote25 days holiday per year, as well as the period off between Christmas and New Years DayDuvet Day - no questions asked emergency day off when need itPrivate Healthcare (after 2 years service)One month paid sabbatical leave after 4 years of serviceVipassana Retreats - we pay for and offer a meditation retreat for a week which doesnt come out of your holiday allowanceDo Good Day - a day a year to work for a charity of your choiceCycle to Work schemeGympass membership, giving you access to gyms 'studios throughout London as well as wellbeing apps & coaches, 1:1 therapy, nutritionists and moreChildcare vouchersThe ProcessWe love meeting new people and getting to know potential colleagues. We typically have a 3 stage interview process, which is a blend of online and in-person meetings. These range from an initial introductory chat, through to a more formal final task or presentation stage. We might adapt our process to best suit individual roles or candidates so well always keep you informed about the process, stages and next steps.Diversity & Inclusion Matter Of Form is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We hire, promote and compensate regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership.