Job Title

Are you experienced in and passionate about education? Want to make a difference in childrens lives? A great relationship builder? Able to establish and nurture great partnerships? This might be the role for you!The companyBased in Northampton, our client is an Education Technology company that produces award-winning reading and writing support software for children of all ages and abilities.Hailed as the gold standard of literacy software, their products are used in thousands of schools around the globe, supporting learners with dyslexia, learning difficulties, physical disabilities, and other special educational needs.The company has been trading since 1991, is active in 23 different countries, and has won 12 prestigious awards. They have moved to a SaaS model and are on a significant growth curve.The roleYoull be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Day-to-day includes:Regularly assess customers' needs and usage patterns to ensure they are maximising the usage and value of their subscriptions.Manage the renewal process for existing customers, ensuring timely and successful renewals.Driving an effective onboarding process for all new customers Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns.Monitoring customer usage and providing proactive support to ensure retention and increase usage.Attending events to maintain the presence and reputation of the company and engage/strengthen relationships with existing customers.Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience.Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate.The packageCompetitive base salaryUncapped bonus (realistic OTE of 5,000-10,000 per year) 28 days holiday + bank holidays + 3 personal days when needed, i.e., for a duvet day we all need one sometimes!Company goal to become carbon neutralLots of involvement with local charity workBuilding and growing products that make a real difference in childrens livesGreat employee retention lots of people have been with the business for several yearsVery secure no scare or job risk from the potential recessionCompany pensionTo be successful, you willHave experience in educational sales or an education backgroundBe proficient with CRM (ideally Dynamics)Be a highly competent MS Office userBe commercially awareBe organised with accurate record-keeping abilitiesHave resilience and tenacity, be target-drivenBe a team playerTake initiativeHave outstanding planning and implementation skillsHave excellent verbal and written communication skillsHave strong initiative and relationship-building skillsHave great presentation and demonstration skillsApply!If youre a driven and ambitious professional who is passionate about education, apply now!