Compensation45,000 - 55,000 Base + Sales Commission Scheme + BenefitsTL;DRCustomer Success ManagerFast-growing technology consultancy specialising in the energy sectorPreference for London with remote workingHybrid role between delivery and commercial functionsExperience of achieving commercial targetsFlexible working (were very relaxed)ITIL certifications a bonusEnergy sector expertise a plusBackground from a Tech Consulting firm a plusScrum experience a plusWho are we?Hypercube Consulting is the leading technology partner for the energy sector. We're building a world-class team of technology experts with deep domain knowledge in all things energy.To understand more about who we are and what we do, visit out website here:Hypercube | Energy Technology Partner -To get a better understanding of how we think and some of the ways we work, check out our founders blog here: https://newsletter.adamsroka.co.ukRole purposeThis is an early hire for a young, fast growing consultancy. We're looking for someone that is adaptable and driven that wants to grow with our business and have a strong say in how we shape the company.Work with our expert delivery, cloud, data and analytics consultants to help customers deliver more value from their investment in technology.This is a hybrid role between the delivery and commercial teams and guides the ongoing definition of our managed service solution and the delivery of great outcomes for our customers.Day-to-day work involves developing and executing account plans, service delivery, and project management and collaborating with stakeholders across our internal and customer teams. Work includes scope, planning, mobilising, managing and reporting on contracts and projects that cover cloud consultancy, machine learning, data platform, and advanced analytics solutions for our customers - built with modern tools across the open source and cloud platform landscape.You'll have to get stuck into overseeing the contracts assigned to you and influencing the successful outcome for our customers.You will act as a champion and subject matter expert for our ways of working across the business, helping to cross-skill and upskill others.You will also be heavily involved in the outreach and knowledge sharing that Hypercube does. We strongly believe that giving back to the community is an important part of our purpose and the best way to learn. We will help you grow your brand through speaking, blogging, or other outreach methods should you wish.AccountabilitiesThe primary accountability of this role is delivering contract growth. This is achieved in two ways:Commercial account development - as part of the commercial teamMaintaining positive relationships with customers and development of account development plans in conjunction with themOpportunity and account management as a quota bearing member of the commercial teamAssessing customer feedback and using your creativity to establish, improve, and refine services.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Help to grow both our internal knowledge and skillsets as we scale.Ensuring successful contract delivery - as part of the delivery teamLeading the contract delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficientlyManaging finances and budgetsDetermining ways to reduce costs without sacrificing customer satisfactionManage changes in project scope, schedule, and costsTime estimating ensure the estimated date of completion is accurateCost estimating ensure the estimated cost to complete is accurateManaging Risks and Issues (RAID logs per project)Monitoring progress and reporting on it via agreed channels and to established timelinesEscalating to management where the success of the contract is at riskProduce high-quality communications, documentation, and presentations of solutions for colleagues and customersTechnical skillsWe understand that this list is extensive please apply if you fit some or only part of it we're flexible and are mostly looking for bright people who can adapt as the role grows. We want to see the broadest range of possible candidates from a diverse mix of backgrounds. Technical skills are only part of the equation.Ideally, you will have hands-on experience with the following in a previous role:Excellent client-facing and internal communication skillsPrevious experience of working in a commercially targeted environmentExcellent written and verbal communication skillsStrong working knowledge of ITIL and PRINCE2 - certification desirableExperience of working using Agile frameworks such as Kanban or ScrumUnderstanding and integrating appropriate service management tools and processesPlanning skills including ability to define and fulfil tasks and schedules to an established business rhythmNegotiation, for example, regarding, budgets, schedules, scope creep, and the use of resourcesCommercial acumen as applied to financial profile and management of contracts and their relationship to the wider business.Additional experience with the following would be beneficial but not essential:MS Office (esp. PowerPoint, Word and Excel), Azure DevOps, Jira Service DeskTeam ManagementLeadershipConflict managementDecision makingEffective listening.Other desirable skills and experienceExperience within the Energy sectorExperience of working to delivery data related projects.Whats in it for you?Hypercube is a young, growing data and analytics consultancy that aims to bring in the best possible talent to solve the most interesting challenges for our customers. Were willing to do what it takes to secure the best possible people. We want to build a world-class team.Youll be one of the earliest hires for our organisation and, therefore, will have a huge impact on the culture and how it is shaped. Youll have the chance to influence decisions in a fast-paced start-up and grow with the organisation.You'll have direct access to our existing team of experienced technology leaders and their wider network.Youll also be helped to grow your own brand as you contribute to the outward-facing aspects of this business.BenefitsPensionSales commission schemeFlexible workingEvents and communityPrivate health insuranceHealth cash planEV leasing schemeTraining and events budgetMentorship programmesand more to come (we're exploring some cool stuff, watch this space)IMPORTANT!!Hypercube is committed to creating a diverse and inclusive employee environment which is as representative as possible of our society. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy/maternity, race, nationality, religion or belief, gender, and sexual orientation.Finally, we would consider part-time, condensed hours, job-share, and other flexible arrangements to secure the absolute best people. If in doubt, please ask, and we'll see how to make it work.
Job Title
Customer Success Manager