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Job title: Service AdvisorLocation: N W LondonSalary: 32,000 / 38-40k OTEHours: 8-6 Monday to Friday with 1 in 3 Saturdays 9-1Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? We'd love to hear from you!Endeavour Volvo N W London are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars brand values to life, while ensuring all clients have a positive customer experience.Youll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, youll also receive excellent benefits, superb career development opportunities and a bonus scheme.You can find out more about Our story here | Volvo Cars - United KingdomApplications must be submitted through LinkedIn. If youd like more information about the role and its responsibilities, or simply want to learn more about the team, please reach out to leigh.craddock@volvocars.comAbout this opportunityThe Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.Key responsibilitiesGreet customers warmly and assess their service requirements.Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed on their vehicles.Handle payments accurately and efficiently, maintaining a balanced account drawer.Upsell additional services or products that may benefit the customers vehicle performance or longevity.Schedule appointments and manage the workflow of service requests to optimise customer satisfaction and operational efficiency.Maintain accurate records of customer interactions, service history, and follow-up communications.Collaborate with technicians to ensure timely completion of services while keeping customers informed throughout the process.Address customer inquiries and concerns promptly, providing exceptional customer service at all times.What youll bringStrong customer service skills with a focus on building rapport and trust with clients.Proficient in cash handling procedures, ensuring accuracy in transactions.Basic mechanical knowledge to effectively communicate technical information to customers.Experience in upselling services or products is highly desirable.Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.Ability to work collaboratively within a team environment while also being self-motivated.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.