Job Title

Administration Assistant Leamington SpaOur client, a leading regional Legal practice, are currently recruiting for an Administration Assistant to join their Debt Recovery Department in Leamington Spa. You will be part of a fast-paced team which has an unrivalled reputation for client focused hard work and successes.The role of Administration Assistant is to provide administrative support services to the Debt Recovery department both verbally and in writing, dealing with a variety of administration tasks in a professional and efficient way, ensuring premium customer service is delivered at all times within agreed timescales.Who are we looking for?We are looking for an enthusiastic and professional individual, who will be able to work in a fast-paced fluid environment; we are specifically looking for someone with:Previous administration experienceExcellent communication skills at all levels, both written and verbalAbility to liaise professionally both internally and externally via telephone, email, face to face or letterExperience of investigating queriesExcellent organisation and time management skillsAble to prioritise a workload and work well under pressureFlexible and proactiveGood attention to detail and task drivenGood computer literacyKey duties and responsibilities:Dealing with a variety of administrative tasks such as letters/faxes/emails from customers, third parties and debt management companiesAssess and resolve administrative enquiries or requests primarily in writing by electronic channels, ensuring that the customer requests/enquires are resolved at the first point of contact unless specialist knowledge or investigation is neededAccurately maintaining company systems, ensuring actions taken relating to any customer enquiry are logged and followed up within agreed SLA'sOpening daily post and distribute post to Collections and Litigation teamsEnsuring that every customer receives a positive customer experience on every contactAccountable for using sound judgement and taking decisions within established proceduresBenefitsOur client offer an excellent benefits package, including 22 days annual leave (rising to 25 days), pension, life assurance, healthcare scheme, subsidised gym membership, on-site parking, canteen and an active social committee.How to applyPlease click on 'Apply' and submit your CV.Desired Skills and ExperienceAdministration, Administrator, Administrator Assistant office support admin, customer service, finance admin, secretarial