Job Title

Trainee Service Advisor/Service AdministratorBMW HindheadGood, honest, rewarding work. It's how we're built.In the heart of our aftersales department our Trainee Service Advisor/Service Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Trainee Service Advisor/Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.What we can offer you24/7 online access to healthcare professionals Car purchasing and lease schemes Servicing, parts & accessory colleague discounts. Enhanced holiday allowance with length of service Paid day off for your birthday Company share purchase plan Colleague referral payments Industry leading family friendly policies Numerous training, learning and development options to suit everyone Plus lots more What youll do day to dayMeeting and greeting customers in a friendly and courteous manner throughout the day. Booking vehicles into the technical workshop. Liaising with the technical workshop to keep track of the vehicles progress and ensuring the vehicle is ready at the promised time. Adopting a sales approach regarding upsell. Maintaining good housekeeping standards and orderly administration of your work. Helpful skills and qualificationsDont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.Excellent communication skills, with the ability to engage effectively with customers and colleagues Demonstrated experience in delivering exceptional customer service Skilled at identifying customer needs and opportunities for upselling Excellent time management skills and the ability to work under pressure Previous experience in a target driven role, demonstrating the ability to meet goals Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - TeamworkProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ