Job Title

Customer Success Manager Join a Leading UK Automation Innovator Salary: Up to 65,000 car allowance, bonus, pension, private healthcare Location: West Midlands (Remote/Hybrid with travel to client sites) Benefits: 25 days holiday bank holidays, flexible working, personal development programs Are you passionate about building trusted client relationships and driving customer success? Join a renowned UK automation solutions provider and systems integrator, delivering cutting-edge solutions to industries like manufacturing, automotive, and marine. The Role: As a Customer Success Manager, youll be key to retaining and growing our service contract portfolio. Youll: Develop and execute customer success plans to maximize product utilization Prepare and negotiate contract proposals, ensuring on-time renewals Build strong client relationships, attending performance reviews and advocating for their needs Analyze performance data to drive growth and identify cross-selling opportunities Collaborate with Sales, Engineering, and Finance to deliver exceptional service About You: Proven experience as a Customer Success Manager, Contract Manager, or similar Exceptional communication and relationship-building skills Consultative selling experience with technical aptitude Highly organized, proactive, and passionate about customer success Communications or marketing degree preferred Comfortable with travel for client meetings Why Join Us? Be part of a dynamic, inclusive team at a company celebrated for quality, innovation, and partnership. Enjoy a vibrant culture that values work-life balance, diversity, and professional growth, with benefits like flexible working, a performance bonus, and tailored training programs.