Job Title

Apprentice Neighbourhood CoordinatorLocation: Oldham (hybrid)Salary: National Minimum wage (This will vary depending on age)Job Type: Fixed-Term (15 months)The Apprentice Neighbourhood Co-ordinator role supports the delivery of high-quality tenancy and neighbourhood management services, by providing first class customer service in order to improve the lives of our residents. The 15-month training programme aims to give you the appropriate skills, experience and on the job training around Neighbourhood Management. You will be involved in both tenancy and property management, dealing with neighbourhood issues, tenancy enforcement, lettings and all aspects of premises management including compliance issues.You will continuously work towards FCHOs vision, demonstrating and role modelling its values and behaviours whilst promoting positive working practices and policies associated with Equality, Diversity & Inclusion, Health & Safety, Wellbeing and Safeguarding.So what will you be doing?In this role your responsibilities will be:Shadow Neighbourhood Co-ordinators to deliver high quality Tenancy management. Making contact with customers via home visits, telephone calls and office interviews to ensure that the terms of the Tenancy Agreement are being adhered to, including: Tenancy Reviews, Decants, Direct Exchanges, Succession Requests and Abandoned TenanciesTo learn about the use prevention, early intervention and enforcement approaches working alongside partner agencies (joint working; visits; sign posting; referring; instigating and attending Multi Agency Meetings)Working alongside the Neighbourhood Co-ordinator to ensure that vulnerable tenants are appropriately supported in order to sustain their tenancies. Working in line with the Tenancy Management Policy, related procedures and relevant legislation.To be able to identify issues of Safeguarding, particularly in relation to issues of Adult and Child Safeguarding, Domestic Violence, mental health, alcohol and drug misuse working in line with regulatory framework. This will include an understanding of where the concerns would be referred to.To develop communication skills to deal with complex and difficult situations successfully by utilising conflict management and also to understand the diversity of our customers.To shadow multi-agency teams and work as part of a multi-agency team. To help organise and attend community events working with other agencies within the community for benefit of customers.To work towards being able to manage some communications with customers, carry out assessments over the telephone and help to deal with neighbourhood issues such as fly tipping.You will develop your ability to manage the overall void process working closely with our internal partners by understanding how to carry out pre-termination inspections and managing processes whilst also communicating with customers to deliver properties which meet the re-let standard and which they are satisfied with the quality of their new home.To collaborate with the Income Collection Team to ensure income for the business is maximised, by providing customers with debt and benefit advice and assisting new and existing tenants in accordance with the Welfare Reform Act 2012 to promote a positive payment culture. To build strong working partnerships both internally and externally to ensure that you gain maximum understanding of FCHO as a whole business.To help understand and support the Neighbourhood Co-ordinators in achieving set targets on both individual and Neighbourhood Team levels by delivering excellent landlord services, income maximisation and high levels of customer satisfaction.To ensure all paperwork, ICT systems and other electronic records are kept accurately updated in accordance with GDPR.This list should not be regarded as exhaustive and from time to time you will be expected to undertake other reasonable duties relevant and appropriate to the role as directed by your line manager.Who are we looking for?Essential Requirements:Minimum of C/4 in Maths and EnglishMS office software and ability to utilise computer based information and administration systemsTeamwork & collaborationCommunication skills (written & verbal)Customer Service skillsContinuous improvementRelationship buildingInitiativePrioritisingProblem solvingTime managementData analysisDesirable:Experience of Lone Working practices and the ability to carry out risk assessments in line with health and safety proceduresIt would be desirable for you to hold a full UK driving licence with access to your own vehicle, though this is not essential.What's in it for you?When you become a part of the FCHO team, you receive a range of fantastic benefits, including:A 37-hour working week with hybrid working optionsHoliday entitlement is 30 days plus one shut down day and eight bank holidays.Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.Death in service benefitAutomatic enrolment into a healthcare cash planAutomatic enrolment into a private health insurance planAccess to an Employment Assistance ProgrammeAccess to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your childrenAccess to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.Discounted gym membershipProfessional subscriptions are paid for by the business where they are an essential requirement of your role.Enhanced maternity, paternity, adoption and sick payAccess to an on-site wellbeing roomAccess to an on-site cafLong service awardsInterviews and assessments to take place as soon as possible and we reserve the right to close the application process early if we receive a large amount of applicants.We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & well do all we can.