Job Title

Contract Type: Part Time, permanent contract.Salary: 28,000 - 33,500, prorated, dependent on experience.Start Date: Immediate, subject to availability.Hours: 16-24 hours, across 3-4 days, Monday - Friday (Flexible).Location: Wells, Somerset / hybrid with two days per week in the office.Reports to: Senior Managers, Directors.Who You AreWere looking for a supportive office and people manager to lead our HR requirements, facilitate effective project management across the team and support daily operations. If you have confidence in your project, resource and team management skills and an interest in working in a small dynamic environment, we would like to hear from you.The right candidate will bring experience in at least one of human resources, operations or general management from a similar size business or industry. Youll have an understanding of some of the challenges typically faced by independent and micro businesses, and be able to present solutions focused ideas to support the company's goals and objectives.You may have some understanding of the sustainability landscape and preferably an interest or familiarity with one of the music, media and entertainment industries, but this is not essential.What Youll NeedOperations and Organisational DevelopmentOversee business and project management systems ensuring smooth workflows and team efficiency.Familiarity with Scoro or a similar piece of software is essential.Identify and implement process improvements.Oversee day to day operations, including handling administrative tasks, record keeping, supplies and equipment.Contribute to the overall growth and development of the organisation.Manage budgets for training, HR and operations related expected spend.Work closely with the bookkeeping manager to support accounts, and overlapping functions (e.g. payroll) as required.Present team feedback and insights to senior management for action.Employee Relations and People Management:Support and project manage a small team of 7 employees.Recruit, onboard, and provide training and guidance to new team members.Consult with line managers to conduct performance reviews and provide feedback and goal setting.Foster a positive and inclusive work environment.Handle HR-related tasks (e.g. wellbeing check ins, appraisals, benefits, annual leave etc) such as;Addressing employee concerns and complaints.Mediation and grievance resolution.Managing employee performance.Conducting time off, absence and disciplinary responses.Training and DevelopmentIdentify and arrange training to maintain business compliance and CPD opportunities for individuals andPresenting training opportunities and budgets for approval.Evaluate the effectiveness of training through metrics such as ROI and additional value add services.Compliance Ensuring compliance with employment laws and regulations.Liaison with company third parties such as solicitors, accountants, suppliers as required.Maintaining accurate employee records.Staying up-to-date on changes in employment law and implementing training or compliance measures as necessary.Essential Skills and ExperienceA team player!Familiarity with setting up and overseeing lite CRM and project management systems; keeping the team on track.A clear communicator.Effective time and task management; able to prioritise a variable workload, and work independently.Good initiative; comfortable working for regular periods of minimal supervision.Enthusiasm for working in a growing a team and business in a fast moving and dynamic environmentAbility to support colleagues at all levels.Competent with Google workspace and Office programmes.Dont feel like you meet all of the requirements? We still encourage you to apply anyway.We welcome applicants with varying levels of experience if they can demonstrate relevant skills andWhat We Offer32 days annual leave FTE (incl. bank holidays) plus additional office closure days and birthday leave.Flexible hybrid working available.Employee Assistance Programme.Income Protection.Life Insurance.Statutory pension contributions (with option to increase your contributions).Company laptop and hybrid working set up provided.Training, qualifications and development opportunities.Coverage of primary annual professional institution subscription.Cycle to work scheme.Opportunities to be involved with internal, project and industry activities and events.Company away days and activities.Access to free concert and festival tickets (varies annually).Volunteer / Good Causes Days.Inclusion & AccessibilityHope Solutions is a real living wage and equal opportunities employer, providing a workplace environment free from any form of discrimination, including, but not limited to all protected characteristics of The Equality Act 2010.We recruit, employ, train and compensate people based on their relevant experience and skills. No person will be disadvantaged by any conditions of the recruitment process or employment.The candidate will need to confirm their eligibility to work in the UK; Hope Solutions are currently unable to provide visas or sponsorship.If you require any reasonable adjustments to participate in the recruitment process, please get in touch.How To ApplyIf this sounds like the role for you, please send us a short introduction email telling us a bit about yourself and why you would be suitable for the role to hello@hopesolutions.services.Please include:An up to date CV.Your available start date.Any questions you have.Key Dates:Closing date: 14/05/2025.Shortlisting: 14/05/2025 - 16/05/2025.First Interviews: 21/05/2025.Second Interviews: 28/05/2025.Well be in touch by 16/05/2025 if youre shortlisted. If you haven't heard from us by this date, your application has not progressed this time.We cant wait to hear from you!The Hope Solutions Team