Job Title

Graduate Customer Success ManagerSector - Graduate, Project Management, Technology, SAAS, Artificial IntelligenceLocation - Central London / HybridSalary & Benefits - 30,000 to 32,000 + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, PermanentThis is a fantastic opportunity for to join a multi award winning disruptive technology firm as a Graduate Customer Success Manager, working with product support teams to deliver successful customer projects from planning stages to final review.The Company:Multi award winning tech firm. Their SaaS products utilize AI to allow clients to execute their work more efficiently. Launched 8 years ago and already in use in over 60 countries, the company's platform offers clients greater insight at unmatched speeds.The software builds on ground-breaking machine learning and pattern recognition techniques developed at the University of Cambridge to read and understand documents. The technology is clients to improve processes across their business.Main roles and responsibilities of the Graduate Customer Success Manager include:Work with internal teams to deliver successful live customer projects from planning stages to final reviewAct as a product expert for customersUnderstand the individual use cases and needs of each customerProvide advice, educate and train customers on how to use the productDeliver training of the product and propose workflow solutionsWork with the support and technical operations teams to co-ordinate and resolve technical issuesWork with leading organisations and help them obtain value from the productRequirements for the Graduate Customer Success Manager roleGraduated with a minimum 2:1 in Law or a scientific or analytical based disciplineHighly-detail oriented with a problem-solving attitudeAbility to work in an innovative and fast-paced environment whilst delivering to deadlinesExcellent interpersonal and communication skills, both verbal and writtenArticulate with a desire to improve customer-facing skills and present to individuals with varying degrees of knowledgeOrganised with excellent time management skills with an ability to prioritise effectivelyLanguages useful but not essential: German, French, Spanish, Italian, Dutch ideal however any language is a bonus.