Job Title

Company website: www.justbeehoney.co.ukCompany Overview:Just Bee was founded in 2014 with a mission to create exciting and healthy honey-based products while making a positive impact on the environment by helping to save the bees. Our passion for innovation and sustainability drives everything we do. Over the years, weve expanded our product offerings to include a range of functional and flavored honeys, such as our certified New Zealand Manuka Raw Vitamin Honey and the popular Lemon and Ginger Vitamin Honey, ideal for boosting immunity and soothing colds.In 2020, the demand for our products surged, particularly online, as health-conscious consumers sought natural alternatives. By 2022, we moved into our facility in Trafford Park, Manchester, centralizing all operations under one roof to support our growing business. We also achieved SALSA accreditation in 2023. While we currently sell exclusively in the UK, we have ambitious plans to expand internationally.Role Overview:The Operations Support role is a hands-on position that plays a crucial role in ensuring the seamless functioning of our operations and customer services functions. This individual will be highly flexible and responsible for coordinating daily activities, assisting the team with operational needs, ensuring adequate staffing and training, and helping out on customer services. This role requires a proactive approach to problem-solving, staff management, and process improvement to ensure efficiency and quality across all operational areas.Key Responsibilities:PeopleRecruitment: Ensure adequate staffing of Operations Assistants, recruit when necessary, and provide induction materials.Training: Train staff on procedures as per the Training Matrix within four weeks of induction.Staff Planning & Production Scheduling: Schedule Operations Assistants and Senior Operations Assistants weekly.PremisesWaste Control: Monitor and manage our waste collection suppliers. Pest Control: Conduct monthly pest inspections and address any issues.Visitor Registration: Ensure all visitors are properly logged and unauthorized personnel are turned away.Housekeeping Checks: Conduct monthly checks on all premises and resolve any issues.Office Cleanliness: Ensure offices are kept tidy and mange our cleaning suppliers.Quality Management System (QMS)Uploading & Verifying Production Documents: Ensure accurate documentation of production activities.Environment & Product Recall: Maintain warehouse and production area records, and support product recalls.Monthly Traceability Check: Support the operations manager to conduct traceability checks in compliance with our accreditation requirements.Flammable Items Checklist: Maintain inventory of flammable items as per guidelines.Other QMS Admin: Support the Operations Manager with other monthly admin and proceduresCustomer ServiceCustomer Requests & Complaints: Respond to customer complaints and requests in a timely and professional manner, ensuring high standards of service and resolution.Additional ResponsibilitiesParticipate in daily team meetings and provide trial shift instructions.Assist directors with requests as needed.Maintain a high standard of operational excellence in all duties.Working HoursThe role requires availability to work 5 out of 7 days, with a mandatory Saturday shift.Flexible working options for the Saturday shift can be provided after the training period.Qualifications and Skills- Proven experience in any of the following areas: office admin, operations, warehouse management, or team coordination.- Good written English is very important.- Strong organizational and communication skills to manage staff and workflow effectively.- Ability to multitask and prioritize in a fast-paced environment.- Attention to detail and commitment to maintaining high standards of quality and safety.- Flexible in their approach to work. Happy to get involved in different areas of the business.- Experience with workforce scheduling and recruitment planning.- Familiarity with Quality Management Systems (QMS) and health 'safety regulations is a plus.- Experience working in a food company is a plusWhat We Offer- Competitive salary approx. 28,000 per year- 3% pension contributions- 28 days holiday, including bank holidays- Free honey! - A chance to work with an innovative, growing brand focused on sustainability and health- A supportive, team-oriented environment with opportunities for professional growth- This role is ideal for a proactive, detail-oriented individual who thrives in a fastpaced environment and enjoys working as part of a dynamic team. If youre passionate about operational excellence and team development, wed love to hear from you!- Opportunities for progression and professional growth as the business expands.Benefits:Casual dressCompany eventsCompany pensionFree parkingOn-site parkingTransport links