Job Title

Operations Assistant Location: Bermondsey, London (flexible 3 days minimum per week in office to support consultations)This is a hybrid position designed to provide proactive, thoughtful support to the founder of a sustainable jewellery brand. Blending elements of Executive Assistant to Admin, PA, your role will cover everything from project support on bespoke jewellery to preparing the studio for events, sourcing ethical suppliers, and making sure the founders day-to-day flows without friction. This successful candidate will become almost like a second brain and right hand, quietly handling all of the open loops so the founder can be the visionary and not the bottleneck. Youll be integral to keeping the business running smoothly behind the scenes so the founder can stay focused on strategy, creative direction, and growing the brand.Key ResponsibilitiesExecutive & Personal SupportManage the founders calendar and inbox, scheduling meetings, flagging key priorities, and keeping communication flowingBook travel and appointments for both personal and business needsAssist with occasional errands such as post-office runs, sourcing items, or coordinating bookingsStudio Operations & AdminHandle any issues related to incoming materials or supplier deliveriesCommunicate with ethical suppliers, casters, and packaging providersProject Management SupportUse Asana to track timelines and tasks for bespoke, engagement, and wedding ring projectsDraft and send follow-up emails to clients after their consultations with the founderSupport the coordination of collaborations, including sourcing materials and helping manage deadlinesStudio ReadinessPrepare the studio for in-person appointments and events, ensuring it looks and feels welcomingReporting & Systems SupportKeep gemstone inventory up to date (particularly sapphires and diamonds)Maintain spreadsheets and simple reports around project timelines, costs, and supplier infoEnsure Asana is always up to date and reflects current prioritiesEthical Sourcing SupportResearch new suppliers for collaborations and bespoke work with a focus on sustainability and traceabilityMaintain a clear record of certifications and supplier ethics documentationTeam Culture & EventsYoull also play a key role in nurturing team connection and supporting the studio environment. Youll help make it a great place to work and grow. Planning occasional in-person eventsCoordinating seasonal team activitiesOrganising small celebrations (like birthdays or launches)Helping build a positive, purpose-driven culture. Youll Thrive in This Role If YouAre naturally organised, detail-focused, and proactiveFeel comfortable managing a mix of business and personal tasks for a founderHave experience in a small, creative, or product-based business (bonus if jewellery or fashion)Love juggling variety from inboxes to studio prep to supplier researchBelieve in ethical business, sustainability, and purpose-driven brands