Job Title

One of our most exciting clients are seeking a skilled Customer Operations Specialist to join its growing European operations team. This is a hybrid role (mostly home-based) in Deeside and will involve supporting order management and customer service excellence across multiple markets. Key Responsibilities:Validate and process incoming orders within set timeframesManage and monitor EDI orders and customer portalsHandle inbound and outbound calls with professionalismLiaise with third-party logistics providers and internal stakeholdersEnsure data accuracy in systems and maintain order flowMaintain customer databases and support delivery trackingMonitor inbox and respond efficiently to customer queriesProduce reports and monitor KPIs to ensure performance standardsWhat Youll Bring:Previous experience in customer service and order entryConfident communicator with strong phone etiquetteProficient in MS Outlook and Excel; knowledge of SAP (SD module) preferredExperience working with multilingual teams or international customersKnowledge of ESKER or similar order automation tools is a plusLanguages:Fluency in Dutch (essential)French or additional European language skills are a plusStrong written and verbal English requiredPlease click apply or contact David Rowland (Recruiter II) at Planet Pharma for more information:E: Drowland@planet-pharma.co.ukT: +44 20 3928 8381About Planet Pharma:Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.www.planet-pharma.com