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POSITION SUMMARYWe are looking for an experienced Supply Chain Operations Manager, to lead, manage and ensure our operations and supply chain run smoothly. HGI handles shipments all around the world and requires a skilled manager with an eye for detail, a keen analytical mind, and the ability to handle systems with numerous moving parts.This role will be responsible for operations team management, flow of products and stock through our warehouse, grey market management, support existing and future IT infrastructure, and ultimately supporting the successful growth in fulfilment of our luxury aesthetic brand portfolio.Our goals are to make our process as efficient as possible, maintain good relationships with suppliers, distributors, and keep our customers happy. This role will also be key in supporting other departments including manufacturing, customer services, finance and IT. The role will be pivotal in assuring the companys continued stable and profitable performance.The successful candidate will be working across the entire company, on multiple projects, manifesting a vision for our infrastructure and organisational processes to ensure we are equipped to deliver long term sustainable growth, whilst mitigating risk.MAIN ROLES & RESPONSIBILITIESManagement of operations support teamMaintaining Health & SafetyOversee facilities and warehouse operations planningSupplier, purchase order and inventory managementOwnership for leading the SnOP forecasting processManagement of product delivery schedulesManaging and progressing product regulatory requirements in line with company plansMaintain accurate and consistent recordsSKU management and product lifecycleEnsure accuracy of orders and shipping documentsEffective management and shipment of dangerous goodsMaintaining company commercial and cargo insurance policiesSupport development of global supply chain infrastructureEnsuring compliance within export/import regs to ensure smooth movement of goodsMaintain key departmental KPIsCost control and contract managementSuccessful identification, justification and delivery of cost improvement programsNegotiation of contracts, prices, terms with service providersDefinition and implementation of SOPs throughout the businessEnsuring we meet our customer SLAsEnsuring data integrity within our systemsGDPR complianceManaging the department budgetRMA and incoming goods quality managementWHAT WILL MAKE YOU RIGHT FOR THIS ROLE?We are looking for the right candidate to grow with us. Exceptional organization skills and initiative are a must along with an inherent passion in working independently and as part of a team to exceed expectations.Passionate about beauty, spa & advanced skincareEnergetic, self-motivated, creative thinker who flourishes at working independentlyResponsive & adaptive to changing workloads, timelines and outputs required due to the fast moving pace of the industry and brand portfolioDesire to be challenged and grow within the roleDesire to work within a small but dynamic entrepreneurial company and be a KEY player in overall company success.EXPERIENCE & KEY SUCCESS CRITERIAAt least 3 years solid experience within a supply chain or operations management role.Experience within the cosmeceutical, pharmaceuticals, aesthetics, healthcare or beauty industry.Qualified to A Level standard or equivalent.Advanced skills in Microsoft office in particular Excel.Strong IT Skills and experience in particular with ERP / Inventory management systems.Proven history of successfully meeting and exceeding challenging goals.Experienced in supply chain / operations systems and procedures to fulfil the role successfully.Experience delivering excellent customer experiences 'services.Strong professional & presentation standards.ABOUT THE COMPANY & BRANDHarpar Grace International is a privately owned, entrepreneurial, dynamic and passionate company founded in 2013, specialising in the development, distribution and management of luxury, cosmeceutical, spa and retail brands.Harpar Grace are the exclusive distributors for iS Clinical Cosmeceuticals, RevitaLash, Totally Derma Nutraceutical drink supplement throughout UK & Ireland and Caribbean and global brand owners for Desse PRO LED Light therapy brand. The company continues to achieve exceptional year-on-year performance and the team is rapidly expanding to support the ambitious growth of the company and brand portfolio.BENEFITSCompany pensionEmployee discountOn-site parkingPrivate medical insuranceDiscretionary bonus