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Business Unit:Chief Operating OfficeCareer Direction:Digitising Our FutureRole Focus:Technology OperationsPeer Group:Team Leaders and Analysts (B)Salary Range:28,800 - 43,200 per annumLocation: UK Hybrid - with regular on rota travel to Newcastle hubContract Type: Permanent - Full TimeGet out of your comfort zone. Live a life more Virgin.Our TeamThe Technology Operations Senior Analyst will ensure that their roles and responsibilities are completed with accuracy and to a high standard. Services must be monitored effectively, and any problems handled efficiently and in line with processes and procedures.The successful candidate will report directly to their Technical Operations Team Lead. This person will work a shift pattern (24 x 7) within a team of Technology System Analysts across multiple platforms (Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M). The candidate will work closely with various Operations teams, including Service Support, Platform Engineering, Helpdesk Services, and Data Centre management.What youll be doingProvide first-level supportfor all internally hosted platforms and applications.Ensure that all customer-facing servicesand critical end-to-end processes are monitored in real-time and to a high standard. Take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now, App Dynamics, Kibana, Runscope, Dynatrace, Splunk, and SCOM.Provide first-level supporton all internally hosted platforms supporting organisational services including IBM, Windows, O365, Fujitsu, Oracle, Unix, EMC, RHEL.Liaise with 3rd party and cloud providersto identify issues and perform recovery actions (e.g., IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserve, Williams Lea, Microsoft, Oracle, AWS).Provide high-level support and expertiseon various mainframe job schedulers including TWS, Helmsman, Control M, and Oozie.Influence current standardsand own initiatives to drive improvements on these platforms.Attend various forumsto represent the team and influence decisions to support best practices (e.g., Project, Service Introductions, CAB, BT TAB).Complete daily, weekly, and monthly tasksvia corresponding route sheets.Ensure alert management processis followed for all service issues.Ensure appropriate handoversare carried out to other Technology Operations analysts, Technical, and Service Management Teams.Partake in regular team meetingson shift, providing feedback to the Team Coordinator.Input to your own appraisalin accordance with PMF guidelines.Take initiative and implement value-add activitieswherever possible to improve processes or procedures.Deputise for Team Leader, attending relevant update meetings (Incidents, MIRs, etc.), when required.We need you to havePrevious experience with a proven track record of success in a similar IT role.Technical and practical knowledge of mainframe platforms, batch scheduling, and associated environments.Experience in application and systems monitoring and service recovery.Ability to cope with multiple priorities in a rapidly changing and dynamic environment.Ability to analyse and interpret information, whilst working as part of a team or independently.Good organisational skills, with the ability to think on your feet.Its a bonus if you have but not essentialAbility to manage self-development, accompanied with a desire to improve and deliver results.Flexible, with the capacity to adapt to change, and the ability to support others.Knowledge of Technology Processes.Presentation Skills.Team Leadership Skills.And there's no waiting around, you'll enjoy these benefits from day one.Feeling insatiably curious about this role?If were lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.Say hello to Virgin MoneyPlease ensure you read the below overview and requirements for this employment opportunity completely.Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, Making You Happier About Money. Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.