Job Title

Main Purpose of the RoleAs a Conveyancing Lead, you will motivate, coach, monitor and lead a small team of conveyancing professionals carrying 60 - 70 live files, to achieve high standards in conversion, compliance, and client care. You will handle escalated legal and client care queries while managing a small caseload of up to 40 residential conveyancing files, covering all transaction types.Key Tasks and ResponsibilitiesTeam Leadership: Lead your team with diligence, ensuring adherence to Dezrezlegal's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and Dezrezlegal.Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.File Management: Manage a diverse caseload of up to 40 active residential conveyancing files.Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within dezrezlegal.Strategic Contribution: Actively contribute to the dezrezlegal Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.Experience:Minimum of 3 years of post-qualification experience managing a mixed residential conveyancing caseload of 50 files or more.Extensive experience with various residential conveyancing types, including New Build, Shared Ownership, Unregistered, and Auction properties.Proven ability to manage relationships with introducer partners.Proficient in IT, including basic MS Office applications and case management systems.Comprehensive conveyancing knowledge from instruction to file closure, including:LeaseholdShared OwnershipNegative EquityNew BuildsAttributes:Communication: Strong, confident communication skills with the ability to build rapport quickly.Organisation: Excellent organizational skills and the ability to multitask effectively.Personality: Positive, enthusiastic, and motivated.Leadership: Ability to lead and inspire team members.Collaboration: Capability to work collaboratively with all stakeholders to achieve common goals.Customer Service: Commitment to delivering outstanding customer service.Goal-Oriented: Target-driven with a proactive approach to gettingWhy Join Us? Fully remote or hybrid work structure - we have established processes around collaboration/culture to ensure inclusiveness & engagement. Socials - We have regular online social events & hold annual off-sites (in person). Manageable caseloads quality over volume, ensuring the best client outcome Work with purpose - help drive our existing customer excellence Premium service model clients choose this firm for expertise, not low fees. Strong reputation Our Google/Trustpilot reviews are testament to this Unrivalled support fantastic support staff and a post-completion team Genuine work-life balance a culture that values people, not just profitsBenefits:Work from homePrivate medical insurance (After qualifying period)Cycle to work schemeAdditional leavePaid volunteer timeBirthday and Christmas to New Years off - on us!Company eventsReferral schemeWhat next?Apply today and our Talent Acquisition Specialist will be in touch to have a discussion & clarify any questions you may have. We'll then arrange a further 2 stage discussion with the hiring team & hopefully welcome you to the Dezrez family soon after!!